Customer Service Representative

Job Description: -

· Manage pre and post sales.

· Manage customer's incoming phone calls, chat room and emails.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Maintain the data for stock management and keep an eye on cost effectiveness.

Requirements and skills

Strong phone contact handling skills and active listeningFamiliarity with MS-Excel.Customer orientation and ability to adapt/respond to different types of charactersGood communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyFresher can should apply

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Health insuranceLife insurancePaid sick timePaid time offProvident Fund

Schedule:

Day shift

Experience:

Customer service: 1 year (Preferred)

Language:

English (Preferred)Hindi (Preferred)