Job Description
CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION
Reports to: Business Support Manager
Company: Brennan Co NI
Location: Unit 6 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ
The Brennan Co Group, founded in Dublin in 1967, incorporates four companies – Brennan Co, Brennan Co NI, Brennan Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.
The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. They will require a high level of attention to detail, customer focus, and an ability to multi-task.
This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm.
What you will be doing day to day
Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process
Maintain a close working relationship with all key parties including customers, suppliers and other departments
Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes
Developing product knowledge and showing a keen interest in the surgical portfolio of products.
Become a subject matter expert in salesforce CRM
Support product specialists with creating opportunities and quotes in the CRM.
Responsibility for pre- and post-sales support for clients.
Assist product specialist in maintaining accurate opportunity and quote reporting
Comply with all internal and external regulatory, legal requirements and processes
Manage sales back-order report so that reporting is correct and up to date
When buying stock ensure it is within either the set minimum qty’s or for a validated new sales order
Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover
Provide CRM/ERP data cleansing support
Answering all phone calls and directing all queries
Supporting the Warehouse role always ensuring stock accuracy
Warehouse cover when required – during busy periods and holiday periods – including preparing outgoing orders
About you
Great communication skills, a team player and an enthusiastic approach
A strong interest in customer service and order processing
Strong IT skills across the MS Office suite
Technically minded with a desire to understand customer needs in relation to products
Excellent numeric and data entry skills with attention to detail and accuracy
2-3 years' experience in a customer service role with process ordering experience essential
If you have used Salesforce before that’s great, but if not, we will provide full training
Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.
What we can offer you
Up to 10% bonus, paid annually.
Pension Contributions
Income Protection
Death in Service Benefit
Sports and Social Club
Investment in your professional and personal growth.
Reports to: Business Support Manager
Company: Brennan Co NI
Location: Unit 6 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ
The Brennan Co Group, founded in Dublin in 1967, incorporates four companies – Brennan Co, Brennan Co NI, Brennan Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.
The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. They will require a high level of attention to detail, customer focus, and an ability to multi-task.
This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm.
What you will be doing day to day
Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process
Maintain a close working relationship with all key parties including customers, suppliers and other departments
Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes
Developing product knowledge and showing a keen interest in the surgical portfolio of products.
Become a subject matter expert in salesforce CRM
Support product specialists with creating opportunities and quotes in the CRM.
Responsibility for pre- and post-sales support for clients.
Assist product specialist in maintaining accurate opportunity and quote reporting
Comply with all internal and external regulatory, legal requirements and processes
Manage sales back-order report so that reporting is correct and up to date
When buying stock ensure it is within either the set minimum qty’s or for a validated new sales order
Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover
Provide CRM/ERP data cleansing support
Answering all phone calls and directing all queries
Supporting the Warehouse role always ensuring stock accuracy
Warehouse cover when required – during busy periods and holiday periods – including preparing outgoing orders
About you
Great communication skills, a team player and an enthusiastic approach
A strong interest in customer service and order processing
Strong IT skills across the MS Office suite
Technically minded with a desire to understand customer needs in relation to products
Excellent numeric and data entry skills with attention to detail and accuracy
2-3 years' experience in a customer service role with process ordering experience essential
If you have used Salesforce before that’s great, but if not, we will provide full training
Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.
What we can offer you
Up to 10% bonus, paid annually.
Pension Contributions
Income Protection
Death in Service Benefit
Sports and Social Club
Investment in your professional and personal growth.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Back Office Jobs sector. This role in Belfast offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
