Customer Service Representative - Bilingual Spanish (Brooklyn Onsite)

Job highlights

Identified by Google from the original job post

Qualifications

A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience

Must be able to work onsite only at our Brooklyn, NY location

Bilingual in Spanish with strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)

Professional written and verbal communication skills

Commitment to professionalism and a positive customer service experience

High level of computer proficiency and strong communication skills

Thrive in a fast-paced environment dealing with all types of customers and personalities

Willing to work evenings or overnight shifts with weekend schedule availability

Benefits

This is a full-time position with full health and wellness benefits

We offer paid training, time off, and other employer perks!

Bilingual only $17 per hour – Training Wage

Bilingual only $18-1+ per hour– After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses

Full health and wellness benefits Day 1 of employment

Paid time off

401(k) retirement plan + company paid life insurance

Responsibilities

In this position you will find yourself speaking with New Yorkers that need your help navigating through work orders, departments that they need to speak with, answering questions, and even handling those resident complaints professionally which can be challenging, however, once resolved it will be very fulfilling

Address incoming inquiries from NYC residents related to city-oriented issues

Maintain a professional demeanor with all customers and providing services with courtesy and patience

Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer

Provide accurate information in a timely, professional and courteous manner

Direct requests to the appropriate department or agency for further action

Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling

Job description

Position Location: This position will require you to work onsite located at 140 58th Street Brooklyn, NY.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global imp...