Job Description
Under the general supervision of the Senior Clerk of Customer Service, the Customer Service Representative is responsible for processing and verifying payments in Realty and Business Tax; handling and processing of all correspondence received by the Department; responding to customer enquires’ and for providing customer service in a professional manner either in-person, over the phone or via written communication, in accordance with Citizen / Customer Service Administrative Standard No. AD-010.
As the Customer Service Representative, your duties will include:
Process and verify payments for Realty and Business Tax Accounts
Provide accurate information regarding Realty and Business Tax
Implement Realty and Business Tax calculations
Perform tasks related to roll and bill production
Integrate new programs/changes, as related to Realty and Business Tax, into their work
Facilitate seasonal staff training
Perform other related duties consistent with the classification
Your education and qualifications include:
High School Graduation or equivalent
Post secondary education accounting, office/business administration or equivalent experience in an office/clerical environment or an equivalent amount of related experience
24 months prior related work experience
Excellent verbal and written abilities in both English and French.
Demonstrated ability to communicate effectively in French and English both orally and in written correspondence.
Interpersonal skills demonstrating an ability to establish and maintain good working relationships with collegues and internal clients.
Strong verbal communication skills that demonstrate an ability to effectively communicate complex sensitive information to a diverse client group
Strong written communication skills.
Data entry and verification skills with the abilty to verify data with accuracy across various sources
Ability to maintain composure and deal tactfully and diplomatically with difficult situations.
Ability to exercise sound judgment and react resourcefully under pressure.
Ability to work independently to coordinate work to meet multiple competing priorities
Ability to make accurate mathematical calculations.
Ability to analyze information for accuracy from various sources.
Strong computer and website navigation skills and the ability to quickly learn and adapt work to new databases and applications
Demonstrated proficiency in the operation of a personal computer using Microsoft Windows, Word (Basic), Excel (Basic), and Outlook.
Knowledge of the functions of the Assessment and Taxation department is an asset.
IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.
Conditions of employment:
The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
Completion of a Police Information Check, at candidate expense, satisfactory to the City of Winnipeg prior to finalization of employment offer.
As the Customer Service Representative, your duties will include:
Process and verify payments for Realty and Business Tax Accounts
Provide accurate information regarding Realty and Business Tax
Implement Realty and Business Tax calculations
Perform tasks related to roll and bill production
Integrate new programs/changes, as related to Realty and Business Tax, into their work
Facilitate seasonal staff training
Perform other related duties consistent with the classification
Your education and qualifications include:
High School Graduation or equivalent
Post secondary education accounting, office/business administration or equivalent experience in an office/clerical environment or an equivalent amount of related experience
24 months prior related work experience
Excellent verbal and written abilities in both English and French.
Demonstrated ability to communicate effectively in French and English both orally and in written correspondence.
Interpersonal skills demonstrating an ability to establish and maintain good working relationships with collegues and internal clients.
Strong verbal communication skills that demonstrate an ability to effectively communicate complex sensitive information to a diverse client group
Strong written communication skills.
Data entry and verification skills with the abilty to verify data with accuracy across various sources
Ability to maintain composure and deal tactfully and diplomatically with difficult situations.
Ability to exercise sound judgment and react resourcefully under pressure.
Ability to work independently to coordinate work to meet multiple competing priorities
Ability to make accurate mathematical calculations.
Ability to analyze information for accuracy from various sources.
Strong computer and website navigation skills and the ability to quickly learn and adapt work to new databases and applications
Demonstrated proficiency in the operation of a personal computer using Microsoft Windows, Word (Basic), Excel (Basic), and Outlook.
Knowledge of the functions of the Assessment and Taxation department is an asset.
IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.
Conditions of employment:
The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
Completion of a Police Information Check, at candidate expense, satisfactory to the City of Winnipeg prior to finalization of employment offer.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative Clerk B - French Bilingual position is now open for candidates interested in the Government Job Alert sector. This role in Winnipeg offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
