Customer Service Representative
Full job description
Job Profile: Customer Care Executive
Location: Jaipur (Work From Office)
Salary: ₹27,000 to ₹32,000 CTC (Annual Income) – Based on interview, experience, and qualifications
Responsibilities:
- Escalate customer queries via call, phone, chat, and mail.
- Resolve issues for international customers.
- Provide the best resolution to customer queries.
- Maintain strong relationships with customers.
- Meet customer requirements and ensure satisfaction with effective resolutions.
Requirements:
- Qualification: 12th Pass
- Experience: Minimum 6 months required
- Skills:
- Excellent communication skills (Verbal & Written) – Most Important
- Basic computer knowledge
- Flexibility to work in a 24/7 environment (Night, Noon, Day) – +-hour shifts as per business requirements
- Working Days: 6 days a week
Additional Benefits:
- Relocation Bonus: ₹10,000 (International process) after probation period of 3 months
- Accommodation: Free guest house accommodation for 14 days (only stay).
- Travel Reimbursement: Up to ₹700 for travel tickets
- Internal Job Posting (IJP): Eligible after 12 months across India
- Abroad Opportunities: Eligible after 18-24 months
Why Relocate to Jaipur?
- Cost of Living: Lower compared to metro cities; PG accommodation available for ₹3.5K to ₹5K.
- Travel Time: Shorter travel time within the city allows for personal time for hobbies, higher studies, or leisure activities.
- Safety: A peaceful and safe city for both male and female candidates.
- Recreation: Numerous historic sites for picnics and weekend getaways.
- Food: A wide variety of non-veg and veg options at reasonable prices.
- BPO Industry: Jaipur is emerging as a hub for BPOs due to lower costs and a healthier work-life balance.
Interview Process:
1. Briefing about the interview and job profile
2. HR Round - Telephonic
3. Operation Round – Video (Zoom/MS Teams)
4. Validation Round (At Jaipur office)
5. Documents Verification
6. Versant Test
Post-Selection:
- Letter of Intent (LOI) provided upon selection
- Candidates are expected to join within 3-5 days from the interview
- No leaves for the first +0 days, apart from week-offs
We look forward to welcoming dedicated and skilled individuals to our team!
Job Types: Full-time, Permanent
Pay: ₹27,000.00 - ₹32,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Night shift
Rotational shift
Supplemental Pay:
Overtime pay
Performance bonus
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Required)
Hindi (Preferred)
Work Location: In person