Job Description
Job Title: Customer Support Representative (Fresher-Friendly)
Location: [Jaipur / Office-based]
Employment Type: Full-Time
Experience: Fresher or up to 1 year of experience
Company: [Pure Cosmeceuticals Pvt. Ltd. — e.g. Truth & Beauty]
About the Role
We’re looking for a smart, empathetic, and proactive Customer Support Representative to help our customers with their order queries, product-related questions, delivery tracking, refunds, and more.
If you have strong communication skills & a problem-solving mindset — even with zero prior experience — we’d love to hear from you.
Responsibilities
Respond to customer queries via Email, WhatsApp, Phone, Chat & Social DM
Help customers track orders, resolve issues, and provide product information
Maintain a professional, helpful tone at all times
Work closely with operations, fulfillment & logistics teams for resolution
Record issues, escalations, and feedback in CRM or ticketing systems
Follow up with customers until closure
Share recurring problems with internal teams to improve workflows
Keep response times fast and quality high
Maintain customer satisfaction and NPS score targets
Skills We’re Looking For
Excellent spoken & written English (Hindi is a plus)
Good communication & listening skills
Customer-first mindset
Ability to stay calm under pressure
Problem-solving attitude
Basic computer literacy (Email, Google Sheets, CRM tools)
Ability to multitask & stay organized
Preferred (But Not Mandatory)
Prior experience in customer support or a D2C brand
What We Offer
Competitive salary (based on skills & communication)
Fast learning & growth track
Chance to work with a modern, fast-growing consumer brand
Supportive, non-hierarchical work culture
Training & onboarding provided — no technical background required
Who Should Apply
Freshers with strong communication skills
Those who enjoy helping people
Anyone passionate about beauty, skincare, D2C or startups
Candidates looking for career growth in eCommerce, CX, CRM or Brand Ops
Job Type: Full-time
Pay: ₹14,000.00 - ₹18,000.00 per month
Benefits:
Cell phone reimbursement
Paid time off
Location: [Jaipur / Office-based]
Employment Type: Full-Time
Experience: Fresher or up to 1 year of experience
Company: [Pure Cosmeceuticals Pvt. Ltd. — e.g. Truth & Beauty]
About the Role
We’re looking for a smart, empathetic, and proactive Customer Support Representative to help our customers with their order queries, product-related questions, delivery tracking, refunds, and more.
If you have strong communication skills & a problem-solving mindset — even with zero prior experience — we’d love to hear from you.
Responsibilities
Respond to customer queries via Email, WhatsApp, Phone, Chat & Social DM
Help customers track orders, resolve issues, and provide product information
Maintain a professional, helpful tone at all times
Work closely with operations, fulfillment & logistics teams for resolution
Record issues, escalations, and feedback in CRM or ticketing systems
Follow up with customers until closure
Share recurring problems with internal teams to improve workflows
Keep response times fast and quality high
Maintain customer satisfaction and NPS score targets
Skills We’re Looking For
Excellent spoken & written English (Hindi is a plus)
Good communication & listening skills
Customer-first mindset
Ability to stay calm under pressure
Problem-solving attitude
Basic computer literacy (Email, Google Sheets, CRM tools)
Ability to multitask & stay organized
Preferred (But Not Mandatory)
Prior experience in customer support or a D2C brand
What We Offer
Competitive salary (based on skills & communication)
Fast learning & growth track
Chance to work with a modern, fast-growing consumer brand
Supportive, non-hierarchical work culture
Training & onboarding provided — no technical background required
Who Should Apply
Freshers with strong communication skills
Those who enjoy helping people
Anyone passionate about beauty, skincare, D2C or startups
Candidates looking for career growth in eCommerce, CX, CRM or Brand Ops
Job Type: Full-time
Pay: ₹14,000.00 - ₹18,000.00 per month
Benefits:
Cell phone reimbursement
Paid time off
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.