Job Description
Customer Service through calls, Chats emails
Ensure timely and accurate service delivery at defined productivity levels
Build client domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time Customer Effort
Maintain Internal Client level delivery quality on calls, chats email conversations
Adhere to Customer Service Attendance Accountability policies
Execute issue /query resolution and ensure proper documentation follow-up
Identify, share and support operational improvements
Education
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc BSc IT (Except Stats, Maths Hons Eco Hons)
Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
Undergraduate (Except pursuing any regular course/technical course, pursuing course with
specialization in Stats, Maths, Hons Eco Hons, current year 12th Pass out)
You bring knowledge expertise Required Experience
Experience 0- 2 yrs
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Industry type
Recruitment / Staffing
Functional area
Customer Success, Service & Operations
Role
Customer Service
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate, BCA in Computers, B.B.A/ B.M.S in Management, B.Sc in Chemistry, B.Com in Commerce, BHM in Hotel Management, B.A, B.Tech/B.E. in Production/Industrial
MBA/PGDM in Marketing
Ensure timely and accurate service delivery at defined productivity levels
Build client domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time Customer Effort
Maintain Internal Client level delivery quality on calls, chats email conversations
Adhere to Customer Service Attendance Accountability policies
Execute issue /query resolution and ensure proper documentation follow-up
Identify, share and support operational improvements
Education
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc BSc IT (Except Stats, Maths Hons Eco Hons)
Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
Undergraduate (Except pursuing any regular course/technical course, pursuing course with
specialization in Stats, Maths, Hons Eco Hons, current year 12th Pass out)
You bring knowledge expertise Required Experience
Experience 0- 2 yrs
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Industry type
Recruitment / Staffing
Functional area
Customer Success, Service & Operations
Role
Customer Service
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate, BCA in Computers, B.B.A/ B.M.S in Management, B.Sc in Chemistry, B.Com in Commerce, BHM in Hotel Management, B.A, B.Tech/B.E. in Production/Industrial
MBA/PGDM in Marketing
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
