Customer Service Representative

Matthews Packaging & Hygiene are looking for a customer service representative to work our Mangere Distribution Centre located at 5+a Mahunga Drive, Mangere Bridge, Auckland. This position is full-time, 7:00am - 4:30pm, Monday to Friday

Our ideal candidate is someone who can ensure that our customers receive the best customer service by reacting quickly and effectively to customers to ensure that each customer interaction with Matthews Packaging is as positive as possible

This role will be the first line of contact with customers when they call or email for assistance. This position requires a high level of customer service present with every customer contact. Duties include providing quality service to enhance the brand we offer.

The ability to handle a variety of tasks is a must, as well as is exceptional customer service skills and excellent written and verbal communication skills.

We are looking for self-motivated team players to join our Mangere team located in Auckland. The role is primarily based in the office and warehouse, including manual handling and physical work. The successful candidate will work Monday to Friday in from 7:00am - 4:30pm

The successful applicant will hold the following skills and experience:

Exceptional spoken english skills and customer attitude

Effective general administrative skills, with experience in handling and processing of routine documentation

Must have intermediate level computer operational skills

Microsoft Office skills to intermediate level, particularly outlook & excel

Order processing and problem-solving skills

Attention to detail is an absolute must, time management and organisational skills

Ability to deliver outstanding performance in a fast-paced environment while keeping your cool under pressure

An outgoing, friendly, focused personality who can communicate well with all sectors of the business

Previous experience working in the packaging/hygiene industry will be highly regarded, however not essential

In addition, a forklift license and a full driver’s license would be an added advantage

We offer a supportive and happy team culture/environment, with training provided to ensure that you are successful in your role.

Applicants for this position should have NZ residency or a valid work visa. Candidates will also be required to undergo pre-employment drug and ******* testing as well as ACC and MOJ checks.

If you think you have what it takes to contribute to the ongoing success of our hardworking and fun team – then APPLY NOW!