Job Description
Position: Customer Service Representative
Location: Work From Home (Remote)
Shift: 4:00 AM – 1:00 PM IST
Experience Required: Minimum 5 Years in International Customer Support
About Us:
Move My Stuff is a leading removalist and logistics company with over 17 years of industry experience. We specialize in reliable, customer-focused relocation and delivery services for individuals and businesses
Job Summary:
We are seeking an experienced and highly motivated Customer Service Representative to join our remote support team. The ideal candidate will have a proven track record of delivering exceptional service in international processes, with a strong focus on customer satisfaction, retention, and upselling.
Key Responsibilities:
Handle inbound and outbound calls, emails, and chat inquiries with professionalism and empathy.
Follow structured conversation flows and scripts while maintaining flexibility to adapt to varied customer needs.
Identify, clarify, and resolve customer issues through effective communication and research.
Manage irate or dissatisfied customers with empathy and retention-focused solutions.
Proactively build strong customer relationships by delivering personalized service and going the extra mile.
Promote relevant services through effective upselling techniques.
Maintain accurate and detailed records of all customer interactions using CRM systems.
Consistently meet or exceed individual and team performance metrics.
Requirements:
Minimum 5 years of experience in a customer service role, preferably in an international process.
Demonstrated success in handling retention and upselling responsibilities.
Excellent verbal and written communication skills with strong active listening abilities.
Proficient in CRM platforms and customer service best practices.
Strong customer focus, patience, and adaptability to work with diverse personalities.
Highly organized with the ability to prioritize and manage time effectively.
Willingness to work in the early morning Australian shift (4:00 AM – 1:00 PM IST).
Why Join Us:
Opportunity to work with a dynamic and supportive team
Performance-based growth opportunities
Job Type: Full-time
Pay: ₹30,324.01 - ₹33,430.34 per month
Education:
Bachelor's (Preferred)
Experience:
total work: 2 years (Required)
Customer service: 2 years (Required)
Language:
English (Required)
Work Location: Remote
Location: Work From Home (Remote)
Shift: 4:00 AM – 1:00 PM IST
Experience Required: Minimum 5 Years in International Customer Support
About Us:
Move My Stuff is a leading removalist and logistics company with over 17 years of industry experience. We specialize in reliable, customer-focused relocation and delivery services for individuals and businesses
Job Summary:
We are seeking an experienced and highly motivated Customer Service Representative to join our remote support team. The ideal candidate will have a proven track record of delivering exceptional service in international processes, with a strong focus on customer satisfaction, retention, and upselling.
Key Responsibilities:
Handle inbound and outbound calls, emails, and chat inquiries with professionalism and empathy.
Follow structured conversation flows and scripts while maintaining flexibility to adapt to varied customer needs.
Identify, clarify, and resolve customer issues through effective communication and research.
Manage irate or dissatisfied customers with empathy and retention-focused solutions.
Proactively build strong customer relationships by delivering personalized service and going the extra mile.
Promote relevant services through effective upselling techniques.
Maintain accurate and detailed records of all customer interactions using CRM systems.
Consistently meet or exceed individual and team performance metrics.
Requirements:
Minimum 5 years of experience in a customer service role, preferably in an international process.
Demonstrated success in handling retention and upselling responsibilities.
Excellent verbal and written communication skills with strong active listening abilities.
Proficient in CRM platforms and customer service best practices.
Strong customer focus, patience, and adaptability to work with diverse personalities.
Highly organized with the ability to prioritize and manage time effectively.
Willingness to work in the early morning Australian shift (4:00 AM – 1:00 PM IST).
Why Join Us:
Opportunity to work with a dynamic and supportive team
Performance-based growth opportunities
Job Type: Full-time
Pay: ₹30,324.01 - ₹33,430.34 per month
Education:
Bachelor's (Preferred)
Experience:
total work: 2 years (Required)
Customer service: 2 years (Required)
Language:
English (Required)
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
