Customer Service Representative

💰 ₹50,400 - ₹80,640 (Est.) 📍 Mumbai

Job Description

Job details
No matching job preferences
Job type
Full-time
Shift and schedule
Morning shift
Day shift
Monday to Friday
Benefits & Perks
Provident Fund
Benefits
Pulled from the full job description
Provident Fund
Full Job Description
BEAUTEX INDUSTRIES PVT LTD

CUSTOMER SUPPORT EXECUTIVE : H2H

Name of the Position :Happy to Help Executive (Customer Support Executuive)

Location for the Position : Mumbai , Pune , Delhi and Chandigarh

Gender : Female only

Number of Positions : Each Location 1 Total 2

Experience : 6 Months to 2 years

Package : 1,80,000 LPA to 3,00,000 LPA

Roles and Responsibilities :

Identifying new Opportunities

Supporting Sales & Development department

Escalating any complaints

Updating Database

Manage large amount of incoming calls

Generate Sales Leads

Identify and assess customer needs to satisfaction

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Follow communication procedures, guidelines and policies

Resolve customer complaints via phone, email, mail or social media

Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks

Working According to the TAT of the Call Time

Generating Maximum Leads in a day and Reporting to Relationship Manager all the

Lead Counts on Email Everyday Before Leaving

Skills Required : Enthusiasm , Problem Solving Attitude , Productive Work , Effective Leads , Market Research , Market Trends , Social Media Management , Good Written and Verbal Communication , Good Typing Speed , Excellent Fluency in Languages , Effective Soft Skills Excellent Communicartion on call.

Job Type: Full-time

Benefits:

Provident Fund
Schedule:

Day shift
Monday to Friday
Morning shift
Supplemental pay types:

Performance bonus
Work Location: One location

Hiring Insights
Application response rate: 54%

Hiring 2 candidates for this role

Job activity
Posted Just posted

💡 Quick Summary

Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.

Sponsored

Job Details

Company Name: Beautex industries Pvt Ltd

Frequently Asked Questions

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The expected salary for Customer Service Representative in Mumbai is ₹50,400 - ₹80,640 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Customer Service Representative is an on-site position based in Mumbai. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Customer Service Representative. Previous experience in MIS Executive is a plus. Freshers may also apply depending on the employer's requirements.
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