Job Description
Deliver exceptional customer service through prompt and accurate order processing and communication
Build and maintain strong customer relationships while supporting sales and data accuracy
Handle customer inquiries via phone, email, fax, and online channels
Enter and manage customer orders in Sage (ERP) and update records in Salesforce (CRM)
Monitor and manage customer backorders to ensure timely delivery
Identify and pursue sales opportunities to support revenue growth
Follow up on customer queries, complaints, and requests, coordinating with internal teams for resolution
Build and maintain strong customer relationships while supporting sales and data accuracy
Handle customer inquiries via phone, email, fax, and online channels
Enter and manage customer orders in Sage (ERP) and update records in Salesforce (CRM)
Monitor and manage customer backorders to ensure timely delivery
Identify and pursue sales opportunities to support revenue growth
Follow up on customer queries, complaints, and requests, coordinating with internal teams for resolution
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care Executive sector. This role in Napier offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
