Job Description
GIYSI is looking for a Customer Care Executive to handle customer queries via inbound calls, outbound calls, emails, WhatsApp and live chat. The candidate will be responsible for providing excellent customer service, resolving issues, and ensuring a smooth shopping experience.
✅ Key Responsibilities:
1. Inbound Support
Handle incoming customer calls professionally
Resolve queries related to:
Orders & deliveries
Product information (size, color, fabric, pricing)
Returns, exchanges & refunds
Maintain polite and helpful communication
2. Outbound Support
Make follow-up calls
Order confirmation
Delivery updates
Feedback & customer satisfaction
Coordinate with customers for exchange/return processes
3. Email Support
Respond to customer emails promptly
Handle complaints, requests and escalations
Maintain proper email etiquette and documentation
4. WhatsApp & Chat Support
Reply to customer messages on WhatsApp and website chat
Share order details, tracking links, product images & size guidance
Ensure timely and accurate responses
5. Order & CRM Management
Update customer interactions in CRM system
Coordinate with warehouse & delivery partners
Escalate unresolved issues to senior team when required
Required Skills & Qualifications:
Graduate preferred
Good communication skills in English & Hindi
Basic computer knowledge
Typing skills (chat/email support)
Customer-friendly attitude & patience
1–3 years experience preferred.
Interested candidate can share their resume or call @+91-XXXXXXXXXX
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
✅ Key Responsibilities:
1. Inbound Support
Handle incoming customer calls professionally
Resolve queries related to:
Orders & deliveries
Product information (size, color, fabric, pricing)
Returns, exchanges & refunds
Maintain polite and helpful communication
2. Outbound Support
Make follow-up calls
Order confirmation
Delivery updates
Feedback & customer satisfaction
Coordinate with customers for exchange/return processes
3. Email Support
Respond to customer emails promptly
Handle complaints, requests and escalations
Maintain proper email etiquette and documentation
4. WhatsApp & Chat Support
Reply to customer messages on WhatsApp and website chat
Share order details, tracking links, product images & size guidance
Ensure timely and accurate responses
5. Order & CRM Management
Update customer interactions in CRM system
Coordinate with warehouse & delivery partners
Escalate unresolved issues to senior team when required
Required Skills & Qualifications:
Graduate preferred
Good communication skills in English & Hindi
Basic computer knowledge
Typing skills (chat/email support)
Customer-friendly attitude & patience
1–3 years experience preferred.
Interested candidate can share their resume or call @+91-XXXXXXXXXX
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
