Job Description
Beginning in 1947 with just one man, Del Beutler, Villara has been offering innovative products and services and outstanding customer service for more than seven decades all thanks to the people that work here. We fulfill our mission by recruiting, training, promoting and rewarding an incredible team of individuals whose commitment to creating and developing peerless products and services allows our business to flourish. We know we can rely on Villara's values and guiding principles and we benefit from Villara's commitment to our on-going professional and personal development.
We believe in Building People…Building Trust…Building Dreams.
Shift: Day (8:00 a.m. – 5 p.m.)
Schedule: Monday through Friday, with occasional weekends as workload dictates
On-site position — remote work is not available.
Position Overview
The Customer Service Representative (CSR) is the first point of contact for customers and builders, handling heavy telephone and email traffic with professionalism and urgency. This role ensures accurate scheduling, superior communication, and proactive customer engagement that reflects Villara’s commitment to service excellence. A successful CSR is energetic, proactive, reliable, and passionate about creating outstanding customer experiences.
Technical Responsibilities of the Job
Create, update, and manage customer and builder work orders in ServiceTitan with accuracy and attention to detail.
Book, reschedule, and confirm appointments for service and installation with appropriate time allotments.
Support field technicians and supervisors by ensuring up-to-date work order information and clear communication.
Handle a high volume of inbound and outbound calls, emails, and web inquiries.
Provide consistent, professional communication with internal and external customers.
Make outbound “happy calls” to confirm satisfaction and educate customers on available programs or promotions.
Identify customer needs and proactively offer promotional items, extended warranties, or membership opportunities.
Resolve customer issues to mutual satisfaction, escalating as needed while maintaining professionalism.
Maintain Lean work area standards and contribute to process improvements.
Other duties as assigned.
Behavioral Responsibilities of the Job
Exhibit exceptional communication, empathy, and professionalism in all interactions.
Demonstrate initiative and self-leadership — take ownership of results without waiting for direction.
Manage multiple priorities efficiently while maintaining composure and accuracy.
Maintain a positive, team-oriented mindset and contribute to a supportive work environment.
Embrace feedback, learning, and growth opportunities.
Show enthusiasm for promoting Villara’s mission and representing the brand.
Display resilience and confidence when handling customer rejections or difficult calls.
Be punctual, reliable, and accountable for personal performance.
Leadership Responsibilities
Lead by example through professionalism, integrity, and accountability.
Support peers by sharing knowledge and best practices.
Actively participate in continuous improvement and Lean initiatives.
Seek to exceed expectations — go beyond what is asked to ensure team success.
Training/Certification
Minimum of 1 year in a customer service or administrative role
Typing 45+ WPM
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Familiarity with ServiceTitan or similar dispatch/scheduling software preferred
Demonstrated customer service and persuasive communication skills
Education
High School Diploma or GED
Individuals must be able to physically:
All physical requirements are noted on the Physical Requirements document.
Working conditions and management style:
Self-management is critical to success – arriving on time, staying on task, asking for assistance when needed etc.
Performance Standards:
Maintain a professional attitude and image in all interactions.
Adhere to attendance, punctuality, and conduct standards.
Meet or exceed department KPIs, including: - Call booking percentage - Customer satisfaction scores - Memberships sold/renewed - Schedule accuracy and call handling time
Contribute to a positive, solution-oriented work environment.
Villara Corporation is an equal opportunity employer. In compliance with all Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, *** stereotype, gender, transgender, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, ****** orientation, military or veterans status or any other legally protected status. We are prepared to make reasonable accommodation, as necessary, per the Americans with Disabilities Act for our application and interview process. If you require accommodation, please notify Human Resources. Villara Corporation conducts drug testing in accordance with our “Zero Tolerance” drug policy. Villara Corporation is an “At-Will” employer as defined by the California Labor Code.
We believe in Building People…Building Trust…Building Dreams.
Shift: Day (8:00 a.m. – 5 p.m.)
Schedule: Monday through Friday, with occasional weekends as workload dictates
On-site position — remote work is not available.
Position Overview
The Customer Service Representative (CSR) is the first point of contact for customers and builders, handling heavy telephone and email traffic with professionalism and urgency. This role ensures accurate scheduling, superior communication, and proactive customer engagement that reflects Villara’s commitment to service excellence. A successful CSR is energetic, proactive, reliable, and passionate about creating outstanding customer experiences.
Technical Responsibilities of the Job
Create, update, and manage customer and builder work orders in ServiceTitan with accuracy and attention to detail.
Book, reschedule, and confirm appointments for service and installation with appropriate time allotments.
Support field technicians and supervisors by ensuring up-to-date work order information and clear communication.
Handle a high volume of inbound and outbound calls, emails, and web inquiries.
Provide consistent, professional communication with internal and external customers.
Make outbound “happy calls” to confirm satisfaction and educate customers on available programs or promotions.
Identify customer needs and proactively offer promotional items, extended warranties, or membership opportunities.
Resolve customer issues to mutual satisfaction, escalating as needed while maintaining professionalism.
Maintain Lean work area standards and contribute to process improvements.
Other duties as assigned.
Behavioral Responsibilities of the Job
Exhibit exceptional communication, empathy, and professionalism in all interactions.
Demonstrate initiative and self-leadership — take ownership of results without waiting for direction.
Manage multiple priorities efficiently while maintaining composure and accuracy.
Maintain a positive, team-oriented mindset and contribute to a supportive work environment.
Embrace feedback, learning, and growth opportunities.
Show enthusiasm for promoting Villara’s mission and representing the brand.
Display resilience and confidence when handling customer rejections or difficult calls.
Be punctual, reliable, and accountable for personal performance.
Leadership Responsibilities
Lead by example through professionalism, integrity, and accountability.
Support peers by sharing knowledge and best practices.
Actively participate in continuous improvement and Lean initiatives.
Seek to exceed expectations — go beyond what is asked to ensure team success.
Training/Certification
Minimum of 1 year in a customer service or administrative role
Typing 45+ WPM
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Familiarity with ServiceTitan or similar dispatch/scheduling software preferred
Demonstrated customer service and persuasive communication skills
Education
High School Diploma or GED
Individuals must be able to physically:
All physical requirements are noted on the Physical Requirements document.
Working conditions and management style:
Self-management is critical to success – arriving on time, staying on task, asking for assistance when needed etc.
Performance Standards:
Maintain a professional attitude and image in all interactions.
Adhere to attendance, punctuality, and conduct standards.
Meet or exceed department KPIs, including: - Call booking percentage - Customer satisfaction scores - Memberships sold/renewed - Schedule accuracy and call handling time
Contribute to a positive, solution-oriented work environment.
Villara Corporation is an equal opportunity employer. In compliance with all Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, *** stereotype, gender, transgender, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, ****** orientation, military or veterans status or any other legally protected status. We are prepared to make reasonable accommodation, as necessary, per the Americans with Disabilities Act for our application and interview process. If you require accommodation, please notify Human Resources. Villara Corporation conducts drug testing in accordance with our “Zero Tolerance” drug policy. Villara Corporation is an “At-Will” employer as defined by the California Labor Code.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Remote Jobs sector. This role in North Highlands offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
