Customer Service Representative | Part time

Our customers are the heart of what we do, and we are in search of an enthusiastic and self-motivated Customer Service Representative to join our team in Auckland (Holloway Place, Penrose). In this role you will be responsible for delivering exceptional customer service, while supporting existing internal and external stakeholders. This is a part-time 20 hour week position, reporting to the Customer Service Manager. You will also work closely with the wider sales and operations teams. The responsibilities of this role include:

Being the go-to for our customer queries and orders whether on the phone or email

Effective data entry and systems management to ensure orders and credits are placed in a timely and accurate way.

Providing key information and insights to our sales, manufacturing and distribution teams.

Dealing with ad-hoc and unexpected requests in a positive and professional manner, such as delivery/transport issues