Responsibilities and Functions : * *Provide order management support for Agilex Fragrances Customers, including order entry, allocation of material to orders, returns, invoice disputes and credit adjustments utilizing information systems.*
• *Process customer complaints including the investigation and the resolution. Work cross-functionally across the Agilex and customer organizations to ensure appropriate problem resolution.*
• *Partner with operations colleagues (at Agilex and customer sites) to arrange for, and follow through, on all shipments and related transactions.*
• *Coordinate order status, availability (pricing, and delivery to customers). Works with Logistics and, and commercial management to achieve accurate and timely delivery commitments.*
• *Proactively communicates supply/delivery issues to assigned customers via daily review of open order reports.*
• *Respond to customers inquiries. Responsible for maintaining accounts with updated notes and procedures; also responsible for updating and maintaining contact information in MakeScents, relating to customer and customer/material content.*
• *Properly acknowledge, record, and follow-up on customer logistics and quality complaints into designated database.*