Customer Service Representative | Rosedale AKL

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

CEVA Logistics is looking for a driven and focused Customer Service Representatives at our facility located in Rosedale, North Auckland . In this role you will focus on an end-to-end process to support operational and customer requirements focusing on any escalations and customer queries.

WHAT ARE YOU GOING TO DO?

Answer all incoming customer calls and emails in a professional and efficient manner offering a variety of product and non-product solutions to customers.

Identify potential customer needs and opportunities to grow the business whilst setting clear and achievable expectations with customers.

Develop strong relationships with customers and demonstrate how we are adding value to their business.

Continually look for ways to improve business process, skills, and techniques to better support the team and business.

WHAT ARE WE LOOKING FOR?

Ability to manage relationships and expectations on various levels

Thorough customer service, with the willingness to provide exceptional service skills

Intermediate experience in MS Office applications, and capable of learning new systems and working with technologies generally

Good written and verbal communication, customer service / management, and influencing / negotiation skills

Bonus: Previous customer service and/or call center experience in a telecommunication industry.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to complete a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.

Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.

Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.

Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or any other characteristic. #LI-DNI

New Zealand
Auckland
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