Customer Service Representative

We are looking for a customer-oriented Customer Service Representative. A Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

We work with borrowers that have fallen behind on payments or need help finding a solution that works for all parties. The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and are passionate to help create solutions.

Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They confidently work alone or with their team.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.