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Full Job Description
ORGANIZATIONAL STRUCTURE

TITLE: Customer Service Representative AM

LOCATION: Thane, India

DIRECT REPORTING: Manager Cust Service SSC

FUNCTIONAL REPORTING:


POSITION DETAILS

Position Summary

Order Execution of pump- and spare part orders


Principal Activities

processing of pump and spare part orders
Closely work with Shipping department & Handling IHM documents
selection of the complete delivery package
Processing of Pump and Spare part orders via CRM into SAP system with technical and commercial details
Create Sales order in SAP with complete details of previously supplied pump, end user details, industry etc
Coordinate with Order Management function in plant to get order related status and delivery updates
coordination with export control department in country of manufacturing
coordination with internal and external interfaces
clarification of technical and commercial issues
follow-up of orders, dealing with warranty claims
Handling CRM enquiries daily basis
Using Cloud tools for submitting orders

Job Requirements:

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

o very good English skills is must (telephone and email)

o able to read, write, analyze and interpret general business and technical documents in English

o good technical understanding

o SAP SD knowledge will be an added advantage.

o experience with integrated CRM systems (e.g., Microsoft Dynamics)

o Should be Team-capable, self-motivated, resilient, customer-focused


Requirements

Education & Experience

o 2 years professional experience in customer service of industrial goods

o Diploma degree in any Specialization

o Any Graduate


CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities


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Job Snapshot
Employee Type
Full-Time
Location
Mumbai, Maharashtra (Onsite)
Job Type
Customer Service
Experience
Not Specified
Date Posted
05/31/2024
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Job activity
Posted today
CIRCOR