Job Description
Full job description
Ready for a Career Change? Join Suncorp in Townsville!
Full-Time Customer Service Representatives (SUN & GIO Specialists)
Start Date: Wednesday 6 May 2026
Engagement Centres: Tuesday 21 April – Thursday 23 April 2026
Location: Suncorp Contact Centre Hub, Townsville
Are you looking for a stable, rewarding career where your people skills truly matter? Ready to take the next step — or make a complete career change — with a trusted, well‑known organisation?
Suncorp is continuing to grow in North Queensland, and our Townsville Contact Centre (opened June 2025) is expanding rapidly. We’re now recruiting full‑time Customer Service Representatives to join our SUN & GIO team and support customers across Australia.
Why This Role Could Be Right for You
If you’ve worked in hospitality, retail, childcare, or a contact centre, you already have the skills we’re looking for — things like communication, problem‑solving, empathy, and delivering great service.
Whether you’re an experienced customer service professional or someone ready for a fresh start, this role offers the opportunity to build a long‑term career in a supportive, inclusive, and community‑focused workplace.
At Suncorp, we’ll give you the training, tools, and support you need to succeed — all while being part of a team that genuinely looks out for one another.
Shift Pattern:
This role is a Full-Time Role offering:
Option 1: 37.5 hours per week – Tuesday, Wednesday, Thursday, Friday & Saturday Start window 08:00am -10:00am
Option 2: 37.5 hours per week – Monday, Tuesday, Wednesday, Thursday & Friday Start window 08:00am -10:00am
Option 3: 37.5 hours per week – Monday, Tuesday, Wednesday, Thursday & Friday Start window 10:00am -11:00am
Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
Why You’ll Love Working at Suncorp Townsville
Joining Suncorp means more than just a job, it’s an opportunity to grow your career with a company that truly supports your personal and professional success. Here’s what we bring to the table:
Competitive salary: $62,000 + 12% super + penalty rates on eligible shifts + performance-based incentives
Milestone payment: Receive a payment after completing 12 months of employment
Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid working: Work where you thrive with a flexible blend of in-office and remote work
Work-life balance: We ensure you have the support you need both personally and professionally
Staff discounts: Access exclusive deals from over 400 top Aussie retailers
Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more
Reward & recognition programs: We celebrate your hard work and achievements
Career development: Ongoing training, growth opportunities, and support to reach your full potential
Reputable employer: Join a national, trusted company with an inclusive and diverse workplace
Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland
Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.
What You’ll Be Doing
As a Sun & GIO Specialist, you’ll:
Support customers with their insurance needs via phone
Provide clear, helpful solutions tailored to each customer
Build strong relationships through great service
Achieve service and sales targets with customer satisfaction at the core
Resolve enquiries efficiently and confidently
What You’ll Bring
We’re looking for individuals who have:
A passion for customer service and a strong desire to help people
Excellent problem-solving abilities, with the ability to simplify complex information
Motivation to consistently achieve and exceed targets
A collaborative mindset and ability to work both virtually and in-person
Resilience, adaptability, and a proactive approach to learning and development
Training Period
Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office, equipping you with everything you need to succeed in the role.
Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.
Home Office Setup Requirements
As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:
A reliable internet connection
An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
A private and distraction-free workspace
Ready to Make an Impact?
Suncorp is committed to North Queensland, focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.
If you're looking for a rewarding career with a company that values you, chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you!
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact recruitment@suncorp.com.au for a confidential conversation.
Advertised: 30 Mar 2026 E. Australia Standard Time
Applications close: 17 Apr 2026 E. Australia Standard Time
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Ready for a Career Change? Join Suncorp in Townsville!
Full-Time Customer Service Representatives (SUN & GIO Specialists)
Start Date: Wednesday 6 May 2026
Engagement Centres: Tuesday 21 April – Thursday 23 April 2026
Location: Suncorp Contact Centre Hub, Townsville
Are you looking for a stable, rewarding career where your people skills truly matter? Ready to take the next step — or make a complete career change — with a trusted, well‑known organisation?
Suncorp is continuing to grow in North Queensland, and our Townsville Contact Centre (opened June 2025) is expanding rapidly. We’re now recruiting full‑time Customer Service Representatives to join our SUN & GIO team and support customers across Australia.
Why This Role Could Be Right for You
If you’ve worked in hospitality, retail, childcare, or a contact centre, you already have the skills we’re looking for — things like communication, problem‑solving, empathy, and delivering great service.
Whether you’re an experienced customer service professional or someone ready for a fresh start, this role offers the opportunity to build a long‑term career in a supportive, inclusive, and community‑focused workplace.
At Suncorp, we’ll give you the training, tools, and support you need to succeed — all while being part of a team that genuinely looks out for one another.
Shift Pattern:
This role is a Full-Time Role offering:
Option 1: 37.5 hours per week – Tuesday, Wednesday, Thursday, Friday & Saturday Start window 08:00am -10:00am
Option 2: 37.5 hours per week – Monday, Tuesday, Wednesday, Thursday & Friday Start window 08:00am -10:00am
Option 3: 37.5 hours per week – Monday, Tuesday, Wednesday, Thursday & Friday Start window 10:00am -11:00am
Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
Why You’ll Love Working at Suncorp Townsville
Joining Suncorp means more than just a job, it’s an opportunity to grow your career with a company that truly supports your personal and professional success. Here’s what we bring to the table:
Competitive salary: $62,000 + 12% super + penalty rates on eligible shifts + performance-based incentives
Milestone payment: Receive a payment after completing 12 months of employment
Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid working: Work where you thrive with a flexible blend of in-office and remote work
Work-life balance: We ensure you have the support you need both personally and professionally
Staff discounts: Access exclusive deals from over 400 top Aussie retailers
Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more
Reward & recognition programs: We celebrate your hard work and achievements
Career development: Ongoing training, growth opportunities, and support to reach your full potential
Reputable employer: Join a national, trusted company with an inclusive and diverse workplace
Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland
Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.
What You’ll Be Doing
As a Sun & GIO Specialist, you’ll:
Support customers with their insurance needs via phone
Provide clear, helpful solutions tailored to each customer
Build strong relationships through great service
Achieve service and sales targets with customer satisfaction at the core
Resolve enquiries efficiently and confidently
What You’ll Bring
We’re looking for individuals who have:
A passion for customer service and a strong desire to help people
Excellent problem-solving abilities, with the ability to simplify complex information
Motivation to consistently achieve and exceed targets
A collaborative mindset and ability to work both virtually and in-person
Resilience, adaptability, and a proactive approach to learning and development
Training Period
Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office, equipping you with everything you need to succeed in the role.
Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.
Home Office Setup Requirements
As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:
A reliable internet connection
An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
A private and distraction-free workspace
Ready to Make an Impact?
Suncorp is committed to North Queensland, focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.
If you're looking for a rewarding career with a company that values you, chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you!
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact recruitment@suncorp.com.au for a confidential conversation.
Advertised: 30 Mar 2026 E. Australia Standard Time
Applications close: 17 Apr 2026 E. Australia Standard Time
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💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.