Customer Service Representative/Reception - 10 months

Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Location
Auckland City, Auckland
 
Full job description
Location: Auckland, Auckland, New Zealand
Job ID: 83626

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

In New Zealand, we employ over 150 people across our locations of Auckland, Hamilton, Tauranga, Wellington, Christchurch and Queenstown.


Join us as a

Customer Service Representative/Reception - 10 months

Your main responsibilities
This is a parental leave cover and a full time role for 10 months.

As a Customer Services Representative - Receptionist, you will work closely with the Call Centre and wider team to ensure the smooth flow of communication between our valued customers and field staff. Your keys to success will be your energy, experience and team playing abilities. Your role will require you to manage our head office reception, log breakdown jobs and dispatching to service technicians, booking customer job requests, receiving and responding to queries via phone and email and providing courteous, friendly, helpful and efficient service to external and internal customers.

What you bring
Previous Call Centre and/or Reception experience.
Strong customer service skills and high attention to detail.
Confident / positive person who thrives in a busy and dynamic work environment.
Remain calm under pressure and ability to deal with multiple customer queries.
Strong written and verbal communication skills.
Experience with CRM system.
Experience in SAP or similar and Microsoft Office suite.
Have appropriate NZ work visa, residency or citizenship, and currently is in New Zealand.
What’s in it for you?
Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
Compensation & Benefits, employee of the month & year recognition with rewards, reward program, and social club.