Job Title : Customer Service L1

Location : Noida, India

- Maintain smooth workflow and work coordination within business

Responsibilities and Duties:

- Maintain organizational and client confidentiality

- Coordination of jobs between Associates, Shift Supervisor and the Client

- Directly and actively supervise and assist on-duty operators to ensure consistent quality and satisfactory fulfillment of workflow requirements, including deadlines

- Keep abreast with issues / concerns on the shift and keep the manager posted

- Responsible for prompt response, timely follow up to consultants

- Approachable and open to working with staff to resolve problems at any level

- Help coordinate day-to-day operations as well as manage the broader needs of clients

- Retrieve, store and dispose of customer files and data per defined procedures

- Assist manager in coordinating training / ghosting for new team, address technology issues, capacity management

- Assist manager in managing...