Job Description
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Customer Service Role - Market Central - BPO
W
Westshore BPO
Bengaluru, Karnataka
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22 hours ago
₹10T–₹15T a month
Full–time
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.Responsibilities- Handle many outbound calls to customers and clients.- Identify the needs of customers, resolve issues, and provide solutions.- Upsell other products wherever possible.- Ensure you follow the customer service script provided by the company for uniformity.- Also, be well-read on company policies and the website for FAQs or policy related answers.- Maintain good customer relations.- Meet personal targets and work towards meeting team targets.- Maintain records of the conversations with the customer and analyze the data.- Write and submit timely reports on performance, targets, and customer queries.Requirements- Good knowledge of CRM practices and systems.- Customer-oriented attitude with professionalism.- Strong multitasking, time management, and target achieving skills.- Excellent communication and listening skills with good command over the English and Kannada language.( optical language: Telugu, Tamil and Hindi)Work Timing: (0+:30AM to 06:30PM)Salary Package: 10K to 15k Inhand Work From Office (ref: updazz.com
Customer Service Role - Market Central - BPO
W
Westshore BPO
Bengaluru, Karnataka
Apply
22 hours ago
₹10T–₹15T a month
Full–time
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.Responsibilities- Handle many outbound calls to customers and clients.- Identify the needs of customers, resolve issues, and provide solutions.- Upsell other products wherever possible.- Ensure you follow the customer service script provided by the company for uniformity.- Also, be well-read on company policies and the website for FAQs or policy related answers.- Maintain good customer relations.- Meet personal targets and work towards meeting team targets.- Maintain records of the conversations with the customer and analyze the data.- Write and submit timely reports on performance, targets, and customer queries.Requirements- Good knowledge of CRM practices and systems.- Customer-oriented attitude with professionalism.- Strong multitasking, time management, and target achieving skills.- Excellent communication and listening skills with good command over the English and Kannada language.( optical language: Telugu, Tamil and Hindi)Work Timing: (0+:30AM to 06:30PM)Salary Package: 10K to 15k Inhand Work From Office (ref: updazz.com
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Role | Market Central | BPO position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
