Job Description
Handle inbound customer calls professionally and promptly. Excellent verbal and written communication (English, Hindi & Marathi)
Respond to customer emails with clarity, accuracy, and empathy. Strong interpersonal skills and ability to build rapport.
Coordinate with internal departments (e.g., technical, operations) to resolve customer queries. Comfort with CRM tools and basic computer operations.
Maintain CRM records and track customer interactions. Positive attitude towards sales, follow-ups, and target-driven tasks.
Identify potential leads during support interactions and pass them on to the sales team or convert directly. Ability to multitask and manage time effectively.
Follow up on warm leads to support business growth. Team coordination and problem-solving mindset.
Ensure customer satisfaction and resolve complaints efficiently.
Provide feedback and insights to the team for service improvement.
Working Days & Timings: Monday to Sunday, 8:00 AM – 5:30 PM, with one day off per week.
Respond to customer emails with clarity, accuracy, and empathy. Strong interpersonal skills and ability to build rapport.
Coordinate with internal departments (e.g., technical, operations) to resolve customer queries. Comfort with CRM tools and basic computer operations.
Maintain CRM records and track customer interactions. Positive attitude towards sales, follow-ups, and target-driven tasks.
Identify potential leads during support interactions and pass them on to the sales team or convert directly. Ability to multitask and manage time effectively.
Follow up on warm leads to support business growth. Team coordination and problem-solving mindset.
Ensure customer satisfaction and resolve complaints efficiently.
Provide feedback and insights to the team for service improvement.
Working Days & Timings: Monday to Sunday, 8:00 AM – 5:30 PM, with one day off per week.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Sales Support position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
