Job Description
Overview
Registers and admits patients to hospital. Interviews patients to obtain required medical and financial information and completes registration forms. Verifies patient insurance and ensures registration forms are properly signed. May be expected to perform other admissions related clerical work. Typically requires a high school diploma or its equivalent. Typically reports to supervisor and/or manager.
Qualifications
Medical terminology required; Working knowledge of computerized registration and billing systems; If multilingual, must demonstrate proficient oral and written skills in English and second language, and ability to effectively communicate and interface between patients and medical personnel.
Work Experience
Mandatory: Experience in appointment scheduling and computerized registration; Experience in busy office setting with demonstrated ability to prioritize medical emergencies and critical situations
Preferred: Minimum two (2) years experience in medical office or health care setting; Two (2) years of college course work; Experience in telephone triage; Knowledge of Medicare, Medi-Cal, CHDP, BCEDP, and OFP programs
Education
High school graduate or equivalent required.
Skills
Verbal and Written Communication; Active Listening; Reading Comprehension; Time Management; Critical Thinking; Social Perceptiveness; Management of Personnel Resources; Typing 45 wpm or more
Examples of Duties
Ability to work with patients and families in multi cultural environment.
Obtain customers' names, addresses, and billing information
Verify customer information for correctness, checking it against previously obtained information as necessary
Receive and forward customer complaints
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Greet persons entering establishment, determine nature and purpose of visit, and direct or ****** them to specific destinations
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Receive payment and record receipts for services
Collect payment for visit or arrange for billing
Review Medi-cal to verify status as active
Consult with patients regarding relevant social programs and assist with documentation for programs and sliding fee
Additional Responsibilities
Accurate and timely completion of charge documents, billing forms, cash receipts, and daily logs.
Ensures and maintains the accurate and complete filing and retrieval of charts and reports.
Maintains a professional, neat, and well-organized work area, waiting area, and clinic environment.
Provides information in a manner that is ethnically, culturally, and financially sensitive and age appropriate.
If multilingual, provides language translation for non-English speaking patients in a manner that is accurate and medically competent.
Answers, transfers, and manages incoming telephone calls. Assesses needs of each caller to determine appropriate handling or referral of call. Takes messages for clinic staff and providers, obtaining accurate and sufficient information, to facilitate efficient and timely communications. Utilizes telephone voice mail appropriately.
Travel Requirements
Occasionally may travel to other sites to attend meetings, training, or to cover other shifts.
Tools & Technology
Tools: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones
Technology: Data software - NextGen; Microsoft Office programs; Electronic Mail – Microsoft Outlook
Knowledge
Clerical, Customer and Personal Service, English Language; Medical Terminology (helpful); HIPAA
Abilities
Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Selective Attention; Speech Recognition; Filing with low error rate
Work Activities
Communicating with Supervisors, Peers, or Subordinates; Interacting with Computers; Processing Information; Resolving Conflicts and Negotiating with Others; Updating and Using Relevant Knowledge; Getting Information; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Documenting/Recording Information
Work Styles
Integrity; Dependability; Attention to Detail; Social Orientation; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance
Work Context
Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:
See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.
Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work Environment: Generally a typical office environment.
Registers and admits patients to hospital. Interviews patients to obtain required medical and financial information and completes registration forms. Verifies patient insurance and ensures registration forms are properly signed. May be expected to perform other admissions related clerical work. Typically requires a high school diploma or its equivalent. Typically reports to supervisor and/or manager.
Qualifications
Medical terminology required; Working knowledge of computerized registration and billing systems; If multilingual, must demonstrate proficient oral and written skills in English and second language, and ability to effectively communicate and interface between patients and medical personnel.
Work Experience
Mandatory: Experience in appointment scheduling and computerized registration; Experience in busy office setting with demonstrated ability to prioritize medical emergencies and critical situations
Preferred: Minimum two (2) years experience in medical office or health care setting; Two (2) years of college course work; Experience in telephone triage; Knowledge of Medicare, Medi-Cal, CHDP, BCEDP, and OFP programs
Education
High school graduate or equivalent required.
Skills
Verbal and Written Communication; Active Listening; Reading Comprehension; Time Management; Critical Thinking; Social Perceptiveness; Management of Personnel Resources; Typing 45 wpm or more
Examples of Duties
Ability to work with patients and families in multi cultural environment.
Obtain customers' names, addresses, and billing information
Verify customer information for correctness, checking it against previously obtained information as necessary
Receive and forward customer complaints
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Greet persons entering establishment, determine nature and purpose of visit, and direct or ****** them to specific destinations
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Receive payment and record receipts for services
Collect payment for visit or arrange for billing
Review Medi-cal to verify status as active
Consult with patients regarding relevant social programs and assist with documentation for programs and sliding fee
Additional Responsibilities
Accurate and timely completion of charge documents, billing forms, cash receipts, and daily logs.
Ensures and maintains the accurate and complete filing and retrieval of charts and reports.
Maintains a professional, neat, and well-organized work area, waiting area, and clinic environment.
Provides information in a manner that is ethnically, culturally, and financially sensitive and age appropriate.
If multilingual, provides language translation for non-English speaking patients in a manner that is accurate and medically competent.
Answers, transfers, and manages incoming telephone calls. Assesses needs of each caller to determine appropriate handling or referral of call. Takes messages for clinic staff and providers, obtaining accurate and sufficient information, to facilitate efficient and timely communications. Utilizes telephone voice mail appropriately.
Travel Requirements
Occasionally may travel to other sites to attend meetings, training, or to cover other shifts.
Tools & Technology
Tools: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones
Technology: Data software - NextGen; Microsoft Office programs; Electronic Mail – Microsoft Outlook
Knowledge
Clerical, Customer and Personal Service, English Language; Medical Terminology (helpful); HIPAA
Abilities
Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Selective Attention; Speech Recognition; Filing with low error rate
Work Activities
Communicating with Supervisors, Peers, or Subordinates; Interacting with Computers; Processing Information; Resolving Conflicts and Negotiating with Others; Updating and Using Relevant Knowledge; Getting Information; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Documenting/Recording Information
Work Styles
Integrity; Dependability; Attention to Detail; Social Orientation; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance
Work Context
Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:
See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.
Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work Environment: Generally a typical office environment.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Specialist position is now open for candidates interested in the Remote Jobs sector. This role in Live Oak offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
