Customer Service Specialist

Be a part of customer service function from the time a sale is logged in till possession. Understand key drivers of customer satisfaction, champion processes and initiatives to enhance customer service.

Responsibilities

• One point contact to the Customer, after Sales till handover/registration.

• Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT

• Closely following up with customers for payments of overdue amounts. Ensuring collections targets are met month on month, achieve maximum profitability and growth in accordance with organisation plans.

• Coordinating with bankers for the loan disbursements and Reconciliation of customer accounts with Accounts Department

• Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

• Preparing MIS reports & other statements with a view to apprise management of process operations and assisting in critical decision-making process

• Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms

• Enhancing customer satisfaction matrices and ensuring speedy resolution of queries & grievances.

• Administering customers’ database accounts, performing customer verification and processing applications, orders and requests

• Maintaining records of customer interactions and actions taken, including-transactions, comments, inquiries and complaints

• Interacting with clients so as to keep them abreast with the latest developments and offerings and also making them a part of our future projects.

Qualifications

• Post Graduate or Graduate with min. 4 - 8 years of experience in Customer Care preferably in Real estate.

• Legal and Regulatory Compliance

• Process and Efficiency Improvement

• Client management protocols and Service Delivery

• Communication workflow