Customer Service Specialist

• Answer calls professionally and provide information about products and services, take/cancel orders, and

obtain details of complaints

• Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications • Follow up to ensure that appropriate actions are taken on customer requests

• Refer unresolved customer grievances or special requests to designated departments for further investigation

Requirements

Strong communications skills Ability to listen and problem-solve

Strong interpersonal skills -Ability to perform under pressure

- Basic computer skills

- Handling US Customer Over The Call Or Chat

- Customer Care

- Excellent Communications Required - Rotational Shifts