Job Description
Provide a high standard of customer service to both external and internal customers. Responding promptly to queries and resolving customer issues as they arise.
Monitor email inbox for receipt of customer orders/enquiries.
Receive and correctly process orders for customers within required timeframe.
Process invoices.
Transmission of required data through to 3PL
Review daily, outstanding dispatches to ensure on-time delivery, cross checking stock being sent and ensuring that stock is dispatched in full.
Raise GRA requests and ensure that all confirmed credits are processed on a weekly basis
Monitor the GRA tracker, raising claims for any lost stock on 3PL
Attend internal/external meetings as required
Undertake Ad-hoc reporting
Provide support to the broad Regional Supply Chain Team
Participate and undertaking project work as required
Skills
Strong verbal and written communication skills.
SAP or other general enterprise software
Data/Sales Order Entry experience essential
Previous customer service experience
Effective negotiator
Computer literacy primarily in Outlook, Excel and Word
Monitor email inbox for receipt of customer orders/enquiries.
Receive and correctly process orders for customers within required timeframe.
Process invoices.
Transmission of required data through to 3PL
Review daily, outstanding dispatches to ensure on-time delivery, cross checking stock being sent and ensuring that stock is dispatched in full.
Raise GRA requests and ensure that all confirmed credits are processed on a weekly basis
Monitor the GRA tracker, raising claims for any lost stock on 3PL
Attend internal/external meetings as required
Undertake Ad-hoc reporting
Provide support to the broad Regional Supply Chain Team
Participate and undertaking project work as required
Skills
Strong verbal and written communication skills.
SAP or other general enterprise software
Data/Sales Order Entry experience essential
Previous customer service experience
Effective negotiator
Computer literacy primarily in Outlook, Excel and Word
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Specialist New position is now open for candidates interested in the Remote Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
