Customer Service Supply Specialist- job post

"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group and our family of companies, we put people first. Join us, and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company featured as one of the Top 50 companies to sell for by Selling Power Magazine. It has also been featured on the Inc. 5000 fastest-growing company list for 12 years in a row.

As a Supply Specialist at Flex Technology Group, you'll be crucial in meeting customer needs by efficiently processing orders and providing exceptional service. You'll handle inquiries, manage orders from various platforms, and ensure the timely delivery of supplies. This position demands excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
Essential Functions and Responsibilities:
Receive and process orders from multiple platforms promptly
Enter orders accurately using various computer and software programs
Quote shipping charges and manage shipping logistics
Conduct research and follow up on inquiries as needed
Collaborate with internal teams and external partners to expedite order fulfillment
Provide attentive and empathetic customer support, resolving issues effectively
Participate in ongoing training and development programs
Assist in training new hires and sharing knowledge with team members
Prepare reports and analyze statistics for management review
Demonstrate basic mathematical skills and attention to detail
Maintain an engaged and positive attitude toward company culture
Perform other duties as assigned
Qualifications and Experience:
High school diploma or GED required
Previous customer service/call center experience preferred (1-2 years)
Strong customer relations skills with excellent communication skills
Effective time management and organizational skills
Problem-solving mindset with a proactive approach
Proficiency in MS Office (Excel, Word, Outlook)
Ability to adapt quickly to process changes and improvements
Reliable transportation is required; bilingual proficiency is a plus
This role requires you to be in the office 3 days a week. Tue, Wed, and Thur. (in either or Mesa, AZ; Irvine, CA or Hunt Valley, MD office).
Flex Technology Group provides equal employment opportunities to all employees and applicants. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, ****** orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.