Customer Service Team Lead (Contact Center)(In-House Or Remote)

Job description

Are you a dynamic leader with a passion for delivering unparalleled customer service? The Elite Job is seeking a highly motivated individual to join our team as a Customer Service Team Lead. In this role, you will play a crucial part in ensuring the seamless operation of our contact center, whether working in-house or remotely.

Responsibilities:

• Leadership: Provide guidance and leadership to a team of customer service representatives.

• * Performance Management: Monitor and assess team performance, ensuring targets and KPIs are met.

• * Training and Development: Conduct training sessions to enhance the skills and knowledge of team members.

• * Customer Satisfaction: Strive for excellence in customer satisfaction by addressing inquiries and resolving issues promptly.

• * Process Improvement: Identify opportunities for process enhancements and contribute to continuous improvement initiatives.

• * Communication: Facilitate effective communication between team members and other departments.

• * Reporting: Generate and analyze reports to evaluate team performance and identify areas for improvement.

• * Adaptability: Thrive in a fast-paced environment and adapt to changes in customer service strategies.

• Required Skills:

• Leadership: Proven experience in leading and managing a customer service team.

• * Communication: Excellent verbal and written communication skills.

• * Problem-Solving: Strong analytical and problem-solving abilities.

• * Customer Focus: A passion for delivering exceptional customer service.

• * Adaptability: Ability to adapt to changing priorities and work in a dynamic environment.

• * Tech-Savvy: Familiarity with customer service software and tools.

• Join The Elite Job and be a part of a team that values excellence, innovation, and customer satisfaction. Apply now to embark on a rewarding career journey with us!