Customer Service Training Manager |Banking|Fintech

About You As Customer Service Training Manager at Tide, you will be helping businesses across India to become success stories every day. You’ll love talking to people, and have an empathetic nature along with a passion for solving customer problems. This is a brand new team in our office outside of the UK, based in India. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Some of the things you’ll be doing: Developing a schedule to assess training needsConducting employee surveys and interviewsConsulting with other trainers, managers, and leadershipTracking and compiling collected dataConceptualizing training materials based on data and researchCommunicating training needs and online resourcesCreating training strategies, initiatives, and materialsContacting and utilizing outside vendors and resources for instructional technologyTesting and reviewing created materialsMaintaining a database of all training materialsInstructing employee training and onboardingConducting training through new materialsReviewing employee performance and learningCoordinating and monitoring enrollment, schedules, costs, and equipment What you’ll get in return: Competitive salaryHealth Insurance, Life insurance and Accident insurance25 days annual leavesEnhanced family-friendly leaveDental BenefitLearning & Development Budget You’ll be a great fit if: You have a certification from talent and training associationsYou have experience in banking/financial companyYou have customer service experienceYou have 2+ years of work experience as a trainer, corporate training specialist or related positionYou are proficient in computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional softwareYou have experience with technologies and best practices for instructional manuals and teaching platformsYou have to work with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)You have to strictly adherence to company philosophy/mission statement/service goalsYou have good interpersonal skills and communication You are organized and able to create multiple timelines, budgets, and schedulesYou are able to multitask, prioritize, and manage time efficientlyYou have excellent leadership, team building, and management skillsYou have to encourage the team and staff; able to mentor and leadYou have excellent verbal and written communication skillsYou are able to analyze problems and strategize for better solutionsYou are able to maintain updated records of training curricula and material Who are Tide?We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.We’re also one of LinkedIn’s top 10 hottest UK companies to work for.Here’s what we think about diversity and inclusion…We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.A note on the future of work at Tide:Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.#LI-MV1