Customer Service Voice -International BPO

• Analyze and solve customer queries through calls.

• Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.

• Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

• Provide splendid customer services to customers in a friendly and courteous manner at all times.

• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

• Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Additional Job Description

Preferred candidate profile

• Should possess excellent verbal and written English communication skill.

• Should be customer oriented and team oriented as well.

• Fresher/Experienced can apply(0-3 years).

• Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)

• Undergraduate freshers are not eligible.

• Candidate should be okay with Work from Office role.

• Should be comfortable with night shifts

Perks and benefits

• Annual Package would be in the range of 3.2 to 3.45 LPA.

• Cab Facilities.

• Medicare Facility(free online consultation with Doc)

Interested Candidates can come for Walk-in directly

Venue: : Gate No 1, YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001.

Date: 28-Sep-2024

Timings: 10 AM- 3 PM.