Job Description
Answer/direct incoming calls and provide exceptional customer service to ensure “first-call resolution,” as well as de-escalate issues. Trouble-shoot and provide clerical/mail processing support to the Office Services Department as needed.
Essential Duties & Responsibilities
Answer main telephone lines and transfer a caller to the appropriate voicemail of claims personnel when same is unavailable.
Provide callers with information regarding claims numbers, the names of adjusters and first reports.
Take accurate messages as needed.
Page claims personnel to assist walk-in clients.
Other Duties
Open and prep HIC mail for scanning.
Assist with department mailing of checks for BI, PD, WC, and NF
Assist with the mailing of expense checks for BI and PD.
Receive summons and subpoenas, stamp, log and prep for scanning.
Log incoming courier packages (FedEx, UPS, USPS)
Log and provide receipts for incoming payments
Essential Duties & Responsibilities
Answer main telephone lines and transfer a caller to the appropriate voicemail of claims personnel when same is unavailable.
Provide callers with information regarding claims numbers, the names of adjusters and first reports.
Take accurate messages as needed.
Page claims personnel to assist walk-in clients.
Other Duties
Open and prep HIC mail for scanning.
Assist with department mailing of checks for BI, PD, WC, and NF
Assist with the mailing of expense checks for BI and PD.
Receive summons and subpoenas, stamp, log and prep for scanning.
Log incoming courier packages (FedEx, UPS, USPS)
Log and provide receipts for incoming payments
💡 Quick Summary
Seeking a career-building opportunity? The CUSTOMER SERVICE/RECEPTIONIST position is now open for candidates interested in the Helper Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
