Customer Service/Recruitment Officer | Full-time Temporary with a Possibility of Permanency

💰 $5,040 - $8,064 (Est.) 📍 Acton

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Chief Minister, Treasury and Economic Development










Closes: 06 April 2026
Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 08246
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 23 March 2026
Contact Officer: Lachlan Hole on Lachlan.Hole@act.gov.au or (02) 6207 1402


Details: The Recruitment and Information Services team are seeking applications from highly motivated, customer focused individuals who enjoy working in a fast paced, dynamic team environment.

This is a great opportunity to start or develop your career in government recruitment.

Our team is often the first point of contact for ACT Government recruitment matters relating to advertising, hiring staff, position creation and pre-employment checks. We enjoy problem solving to find successful outcomes for our customers and ensure robust recruitment practices across government.

The Customer Service/Recruitment Officer, is responsible for:

Advertising customer vacancies on the Careers and Employment website
Quality assurance review of recruitment outcomes against legislation and policy.
Accurate issue of offers of employment and unsuccessful letters to candidates.
To succeed in this role, you will have a combination of demonstrated experience and success in customer service positions with excellent administration and ICT systems knowledge/skills. You will also enjoy being organised, accurate, efficient and part of a team.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply.

Notes: This position is temporary full-time available for a period of up to 12 months with the possibility of permanency. A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

We are currently working hybrid which is a combination of working from home and office. All training will be completed in office on a full-time basis for a period of up to one month.

How to Apply: Applicants are asked to submit a maximum one-page response addressing how your experience demonstrates the following capabilities:

Well-developed communication skills (oral and written), interpersonal, negotiation skills, including the ability to establish and maintain effective working relationships with team members and customers.
Well-developed organisational and time management skills to manage and prioritise multiple tasks, meet deadlines and work collaboratively as a team member.
Contribute to initiatives that aim to continually improve customer satisfaction and service delivery.
Please also provide your current curriculum vitae and a referee report from your current/most recent manager (template attached).

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

#LI-DNI

Note
This position is temporary full-time available for a period of up to 12 months with the possibility of permanency.

💡 Quick Summary

Seeking a career-building opportunity? The Customer Service/Recruitment Officer | Full-time Temporary with a Possibility of Permanency position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.

Sponsored

Job Details

Company Name: Chief Minister, Treasury and Economic Development

Frequently Asked Questions

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The expected salary for Customer Service/Recruitment Officer | Full-time Temporary with a Possibility of Permanency in Acton is $5,040 - $8,064 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Customer Service/Recruitment Officer | Full-time Temporary with a Possibility of Permanency is an on-site position based in Acton. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Customer Service/Recruitment Officer | Full-time Temporary with a Possibility of Permanency. Previous experience in BPO Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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