Job Description
Job description
Overview
No1PHD is a fast-paced and expanding business, with a first-class reputation for customer service and excellent plumbing, heating and drainage services.
We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for assisting customers and providing exceptional service. This role offers the opportunity to work in a dynamic and diverse environment where customer satisfaction is paramount.
Responsibilities
Answering inbound calls and converting customer enquiries into booked appointments for our plumber, heating and drainage engineers. Report writing.
Making outbound calls to customers who have enquired via digital channels, to convert into booked appointments.
Maintaining customer contact to manage expectations and and ensure customer satisfaction.
Job Type: Full-time
Salary: £12.00 per hour
Benefits:
• Company pension
Schedule:
• 8 hour shifts (8am - 6pm coverage)
• Day shift
• Monday to Friday
• Weekend availability
Supplemental pay types:
• Bonus scheme
Education:
• GCSE or equivalent (preferred)
Experience:
• Call Centre: 1 year (preferred)
• Customer Service: 1 year (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: £12.00 per hour
Expected hours: 35 per week
Additional pay:
• Bonus scheme
Benefits:
• Company pension
Schedule:
• Day shift
• Monday to Friday
• Weekend availability
Education:
• GCSE or equivalent (required)
Experience:
• customer service: 1 year (preferred)
Licence/Certification:
• Driving Licence (preferred)
Work Location: In person
Overview
No1PHD is a fast-paced and expanding business, with a first-class reputation for customer service and excellent plumbing, heating and drainage services.
We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for assisting customers and providing exceptional service. This role offers the opportunity to work in a dynamic and diverse environment where customer satisfaction is paramount.
Responsibilities
Answering inbound calls and converting customer enquiries into booked appointments for our plumber, heating and drainage engineers. Report writing.
Making outbound calls to customers who have enquired via digital channels, to convert into booked appointments.
Maintaining customer contact to manage expectations and and ensure customer satisfaction.
Job Type: Full-time
Salary: £12.00 per hour
Benefits:
• Company pension
Schedule:
• 8 hour shifts (8am - 6pm coverage)
• Day shift
• Monday to Friday
• Weekend availability
Supplemental pay types:
• Bonus scheme
Education:
• GCSE or equivalent (preferred)
Experience:
• Call Centre: 1 year (preferred)
• Customer Service: 1 year (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: £12.00 per hour
Expected hours: 35 per week
Additional pay:
• Bonus scheme
Benefits:
• Company pension
Schedule:
• Day shift
• Monday to Friday
• Weekend availability
Education:
• GCSE or equivalent (required)
Experience:
• customer service: 1 year (preferred)
Licence/Certification:
• Driving Licence (preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Services Agent position is now open for candidates interested in the Plumber Jobs sector. This role in Poole offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Plumber Jobs is a plus.
