Customer Services Representative

Full job description

Customer Services Representative

Sub Division: Facilities Management

Location: Manchester

Contract Type: Permanent

Hours: Full Time - 42 hours - Variable Shift Pattern

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. This is on a 4 on 4 off basis, 12 hour shifts.

Job Description

The customer service representative will provide a variety of administrative duties for our management team to enable a more efficient service to our client. Their primary focus would be to effectively organise and coordinate all operational administration such as Reporting, Filing/Documenting, Logging, and taking calls.

Responsibilities

Issuing jobs to engineers

Updating CAFM system with progress on jobs

Providing support to the team and client

Logging calls and tracking updates on reactive works on site

Ensuring full detail is provided.

Essential Qualifications/Skills

Experience in similar administrative role

A positive attitude to work

Good communication skills

Resilience and good organisational skills

Great IT Skills (eg) MS Office, Outlook + ability to pick up new systems.

Ability to work within a team

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities