Job Description
Join Our Team: Customer Service Representative - Parallel Imported (Constellation Drive)
Do you thrive in a fast-paced retail environment? Passionate about tech, fragrances, and all the latest gadgets? Parallel Imported is looking for a motivated Customer Service Representative to join our dynamic team at our Constellation Drive store!
We're a leading retailer of parallel imported goods, offering a diverse range of products from mobile phones and electronics to perfumes and more. We pride ourselves on providing exceptional customer service and creating a vibrant, supportive work environment. If you're a customer-focused individual with a knack for sales and a passion for all things tech, we want to hear from you!
What You'll Do:
As a Customer Service Representative, you'll be the face of Parallel Imported, ensuring our customers have a fantastic shopping experience. Your responsibilities will include:
In-store Sales: Assisting customers, demonstrating product features, and closing sales. You'll become a product expert, guiding customers towards the perfect purchase.
Online Order Management: Processing online orders efficiently, picking and packing items with care, and managing backorders. You'll keep our online customers happy and ensure timely deliveries.
Customer Support: Responding to customer inquiries about products, orders, and returns. You'll be a problem-solver, providing helpful and friendly support.
Stock Management: Assisting with stocktaking and ensuring products are displayed attractively. You'll play a key role in maintaining a well-organized and appealing store environment.
General Housekeeping: Maintaining a clean and tidy workspace to create a pleasant shopping experience for our customers.
What We're Looking For:
Excellent communication skills: You're a natural communicator, able to build rapport with customers and explain complex product features clearly.
Sales aptitude: You enjoy engaging with customers and have a proven ability to drive sales.
Tech-savvy: You're passionate about technology and have a keen interest in the latest gadgets and electronics.
Organized and efficient: You're able to manage multiple tasks simultaneously and prioritize effectively.
Positive attitude: You're a team player with a can-do attitude and a willingness to learn.
Experience with Bigcommerce and/or Lightspeed POS (advantageous): While not essential, experience with these platforms would be a bonus.
Knowledge of phones, tech, or fragrances (advantageous): A passion for these product categories would be a great asset.
Previous sales and customer service experience (advantageous): Prior experience in these areas would be highly regarded.
What We Offer:
Competitive hourly rate: $25 per hour + commissions. We value our team members and offer a competitive wage.
Staff discounts: Enjoy generous discounts on our wide range of products. Treat yourself to the latest tech and fragrances!
Fantastic team culture: Join a supportive and fun-loving team where your contributions are valued. We foster a positive and collaborative work environment.
Free parking: No more parking hassles! Enjoy free parking at our Constellation Drive location.
Full-time permanent position: This is a full-time permanent role, offering stability and opportunities for growth. Hours are Monday to Friday with occasional weekend work as required.
Ready to join the Parallel Imported family?
Apply now! Send your CV and a cover letter outlining your experience and why you're the perfect fit for our team via this Seek ad!
We look forward to hearing from you!
Do you thrive in a fast-paced retail environment? Passionate about tech, fragrances, and all the latest gadgets? Parallel Imported is looking for a motivated Customer Service Representative to join our dynamic team at our Constellation Drive store!
We're a leading retailer of parallel imported goods, offering a diverse range of products from mobile phones and electronics to perfumes and more. We pride ourselves on providing exceptional customer service and creating a vibrant, supportive work environment. If you're a customer-focused individual with a knack for sales and a passion for all things tech, we want to hear from you!
What You'll Do:
As a Customer Service Representative, you'll be the face of Parallel Imported, ensuring our customers have a fantastic shopping experience. Your responsibilities will include:
In-store Sales: Assisting customers, demonstrating product features, and closing sales. You'll become a product expert, guiding customers towards the perfect purchase.
Online Order Management: Processing online orders efficiently, picking and packing items with care, and managing backorders. You'll keep our online customers happy and ensure timely deliveries.
Customer Support: Responding to customer inquiries about products, orders, and returns. You'll be a problem-solver, providing helpful and friendly support.
Stock Management: Assisting with stocktaking and ensuring products are displayed attractively. You'll play a key role in maintaining a well-organized and appealing store environment.
General Housekeeping: Maintaining a clean and tidy workspace to create a pleasant shopping experience for our customers.
What We're Looking For:
Excellent communication skills: You're a natural communicator, able to build rapport with customers and explain complex product features clearly.
Sales aptitude: You enjoy engaging with customers and have a proven ability to drive sales.
Tech-savvy: You're passionate about technology and have a keen interest in the latest gadgets and electronics.
Organized and efficient: You're able to manage multiple tasks simultaneously and prioritize effectively.
Positive attitude: You're a team player with a can-do attitude and a willingness to learn.
Experience with Bigcommerce and/or Lightspeed POS (advantageous): While not essential, experience with these platforms would be a bonus.
Knowledge of phones, tech, or fragrances (advantageous): A passion for these product categories would be a great asset.
Previous sales and customer service experience (advantageous): Prior experience in these areas would be highly regarded.
What We Offer:
Competitive hourly rate: $25 per hour + commissions. We value our team members and offer a competitive wage.
Staff discounts: Enjoy generous discounts on our wide range of products. Treat yourself to the latest tech and fragrances!
Fantastic team culture: Join a supportive and fun-loving team where your contributions are valued. We foster a positive and collaborative work environment.
Free parking: No more parking hassles! Enjoy free parking at our Constellation Drive location.
Full-time permanent position: This is a full-time permanent role, offering stability and opportunities for growth. Hours are Monday to Friday with occasional weekend work as required.
Ready to join the Parallel Imported family?
Apply now! Send your CV and a cover letter outlining your experience and why you're the perfect fit for our team via this Seek ad!
We look forward to hearing from you!
💡 Quick Summary
Seeking a career-building opportunity? The Customer Services Representative position is now open for candidates interested in the BPO Jobs sector. This role in Albany offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
