Job Description
The Wellness Shop is an Eco-friendly wellness brand which provides range of products which are organic and 100% natural. We provide products catering to cosmetics, wellness and healthcare segment.
Role and responsibilities:
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Processing and logging information into a CRM system along with resolving inquiries
Follow communication procedures, guidelines, and policies
Forwarding and escalating inquiries to relevant individuals and departments
The main goal is to ensure the delight of existing/new customers.
Requirement:
3+ years of Customer Success related experience in a B2C/product based company
Bachelor's degree in English and/or psychology is preferred.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills and with MS Office suites.
Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.
Should Be able to Generate the Lead by Making
SalesShould Be Target Oriented.
Female Candidates preferred.
Solve customer queries.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
Chittranjan Marg, C-Scheme, Jaipur City, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 3 years (Preferred)
Speak with the employer
Role and responsibilities:
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Processing and logging information into a CRM system along with resolving inquiries
Follow communication procedures, guidelines, and policies
Forwarding and escalating inquiries to relevant individuals and departments
The main goal is to ensure the delight of existing/new customers.
Requirement:
3+ years of Customer Success related experience in a B2C/product based company
Bachelor's degree in English and/or psychology is preferred.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills and with MS Office suites.
Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.
Should Be able to Generate the Lead by Making
SalesShould Be Target Oriented.
Female Candidates preferred.
Solve customer queries.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
Chittranjan Marg, C-Scheme, Jaipur City, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 3 years (Preferred)
Speak with the employer
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service|Sales Representative position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
