Job Description
Job no: 530455
Brand: FCM Meetings & Events
Work type: Full time
Location:
Victoria
Categories: Sales and Customer Service
At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel.
Here, you’ll work with worldclass talent and innovative technology in a culture that encourages fresh thinking and big ideas - giving you the freedom to push boundaries and make meaningful impact.
As the Events Customer Solutions Manager, you will play a critical role in supporting the sales and account management functions delivering, accurate, creative, innovative and compelling programs in response to existing and new customer proposal briefs.
You will work closely with internal & external stakeholders to ensure all proposals exceed client expectations while also meeting business objectives.
What you will be doing:
Building and nurturing strong relationships with clients and suppliers
Ensuring successful delivery of Request for Proposals and quotations including research, accurate and compelling content
Developing tailored proposals and detailed budgets that align with client needs, and project goals to support successful business outcomes
Driving supplier engagement through strategic negotiation, fostering innovation, and building collaborative partnerships to enhance value and deliver competitive solutions
What you will bring to the role:
Experience in events industry/group travel industry
Events operations experience
Sound knowledge of procurement, product and market trends and negotiating skills
Highly proficient in MS Office - Excel and PPT
Experience in project management
What’s in it for you?
️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
#LI-ME1#MTEV#LI-Onsite
Applications close:
Brand: FCM Meetings & Events
Work type: Full time
Location:
Victoria
Categories: Sales and Customer Service
At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel.
Here, you’ll work with worldclass talent and innovative technology in a culture that encourages fresh thinking and big ideas - giving you the freedom to push boundaries and make meaningful impact.
As the Events Customer Solutions Manager, you will play a critical role in supporting the sales and account management functions delivering, accurate, creative, innovative and compelling programs in response to existing and new customer proposal briefs.
You will work closely with internal & external stakeholders to ensure all proposals exceed client expectations while also meeting business objectives.
What you will be doing:
Building and nurturing strong relationships with clients and suppliers
Ensuring successful delivery of Request for Proposals and quotations including research, accurate and compelling content
Developing tailored proposals and detailed budgets that align with client needs, and project goals to support successful business outcomes
Driving supplier engagement through strategic negotiation, fostering innovation, and building collaborative partnerships to enhance value and deliver competitive solutions
What you will bring to the role:
Experience in events industry/group travel industry
Events operations experience
Sound knowledge of procurement, product and market trends and negotiating skills
Highly proficient in MS Office - Excel and PPT
Experience in project management
What’s in it for you?
️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
#LI-ME1#MTEV#LI-Onsite
Applications close:
💡 Quick Summary
Seeking a career-building opportunity? The Customer Solutions Manager (Events) - Melbourne, VIC position is now open for candidates interested in the Back Office Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.