Job Description
Te mahi ki ASB | Working for ASB
We really love working here, and we think you will too.
Our purpose is to accelerate progress for all New Zealanders it's the 'why' behind everything we do at ASB. We're proud of our brand promise which is 'whatever life looks like for you, we'll help you get one step ahead'.
Being a part of the ASB team means playing a vital role in making a real difference in the lives of our customers, communities, the environment, and the New Zealand economy. We are always ready to welcome new people to our team of all backgrounds, ages, and experience.
Being a Customer Specialist with ASB
As a Customer Specialist, with ASB you will be dealing with a broad range of banking queries and requests from Customers. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.
This role is key to delivering exceptional service to our customers, whether through phone-based support in the Contact Centre (Direct Channels) or face-to-face assistance in the Advice Centre (Branches).
Ō pūkenga | About you:
At ASB the customer is at the heart of all we do, if you can talk to anyone and enjoy delivering deliver innovative, personalised and convenient solutions for ASB customers then this may be the role for you.
Customer service experience in (for example) retail, hospitality, call centre, education, reception or similar.
High-attention to detail while multi-tasking
Accurate and clear communication, both written and verbal
Problem solving and solution finding to support your customer with the right information
Self-motivation and resilience to do your best in a fast-paced environment
A willingness to work as part of a team
What's in it for you:
Exclusive Staff and Banking Benefits
Life, Car, Home, and Contents Insurance discount
Health, Group Life and Income Protection Insurance
Access to special deals from our suppliers and business customers
Everyday banking account discounts and waived fees
Charitable donations that ASB can match
Enhanced Parental, Volunteer, and Long Service Leave
Special leave if you're representing New Zealand in sports
ASB community networks that work on promoting key aspects of Diversity Inclusion and Belonging
Hands-on training
A variety of career paths across the bank
Please note: Some of the benefits and discounts are available to permanent employees only
Our Values
Living our values is integral to achieving our purpose. They are who we are, and we are really proud of them.
Our values of Caring, Integrity, Passion, Courage and United reflect what is great about ASB and how we work together. They guide our interactions with each other, as well as with our customers and communities.
We'd love to hear from you - and see you too!
As part of your application, you'll be asked to record a short voice response so we can get a sense of your personality and communication style. If you move through to the next stage, you'll also be invited to complete a brief video assessment - another great way for you to bring your customer service passion to life.
Me pēhea te tono | How to apply?
Click "Apply Now" to register your interest. By doing this, you will become part of our talent pipeline and will be the first to hear about new customer specialist positions in Auckland when they become available.
Whether you're based in Central, West, East, South, or North Auckland - you only need to apply once to be considered for multiple opportunities! ASB has Contact Centre and Advice Centre locations across Aotearoa so please ensure your desired location and work-type are accurately reflected. You may not hear from us straight away if your desired location and work-type don't have immediate positions available, but we will be in touch to give you an update as soon as we can.
Important Things To Note
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance.
You can withdraw your interest at any time through the ASB Careers portal.
We are only able to accept interest from those currently eligible to work in New Zealand.
Job details
Reference #
MC160290
Posted on
15 Apr 2026
Location(s)
Albany, Albany, Auckland Hospital, Botany Downs, Central Auckland, Auckland Queen St, Birkenhead, Blockhouse Bay, Botany Junction, Browns Bay, Dominion Road, 125 Queen Street - Auckland, Constellation Drive, East Auckland, Ellerslie, Henderson, Devonport, Federal St, Manukau, Glenfield, Greenlane, Lincoln Road, LynnMall Branch - New Lynn, North Harbour, Sylvia Park, Highland Park, Mt Albert, Mt Eden, Howick, Milford, NorthWest, Lunn Ave, North Wharf, Northcote, West Auckland, Orewa, Parnell, St Lukes, Newmarket (Broadway), Ponsonby, Silverdale, Stoddard Road, Ormiston, Roskill, Smales Farm, Royal Oak, Takapuna, Wairau Park, Remuera, University Branch, WestCity Branch - Henderson, Whangaparaoa, St Heliers, Waiheke, Sylvia Park, Wyndham, Ti Rakau Drive
Expertise
Customer Service / Sales
Work type(s)
Fixed Term, Full Time, Part Time
Application closes on 03 Aug 2026 23:59
We really love working here, and we think you will too.
Our purpose is to accelerate progress for all New Zealanders it's the 'why' behind everything we do at ASB. We're proud of our brand promise which is 'whatever life looks like for you, we'll help you get one step ahead'.
Being a part of the ASB team means playing a vital role in making a real difference in the lives of our customers, communities, the environment, and the New Zealand economy. We are always ready to welcome new people to our team of all backgrounds, ages, and experience.
Being a Customer Specialist with ASB
As a Customer Specialist, with ASB you will be dealing with a broad range of banking queries and requests from Customers. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.
This role is key to delivering exceptional service to our customers, whether through phone-based support in the Contact Centre (Direct Channels) or face-to-face assistance in the Advice Centre (Branches).
Ō pūkenga | About you:
At ASB the customer is at the heart of all we do, if you can talk to anyone and enjoy delivering deliver innovative, personalised and convenient solutions for ASB customers then this may be the role for you.
Customer service experience in (for example) retail, hospitality, call centre, education, reception or similar.
High-attention to detail while multi-tasking
Accurate and clear communication, both written and verbal
Problem solving and solution finding to support your customer with the right information
Self-motivation and resilience to do your best in a fast-paced environment
A willingness to work as part of a team
What's in it for you:
Exclusive Staff and Banking Benefits
Life, Car, Home, and Contents Insurance discount
Health, Group Life and Income Protection Insurance
Access to special deals from our suppliers and business customers
Everyday banking account discounts and waived fees
Charitable donations that ASB can match
Enhanced Parental, Volunteer, and Long Service Leave
Special leave if you're representing New Zealand in sports
ASB community networks that work on promoting key aspects of Diversity Inclusion and Belonging
Hands-on training
A variety of career paths across the bank
Please note: Some of the benefits and discounts are available to permanent employees only
Our Values
Living our values is integral to achieving our purpose. They are who we are, and we are really proud of them.
Our values of Caring, Integrity, Passion, Courage and United reflect what is great about ASB and how we work together. They guide our interactions with each other, as well as with our customers and communities.
We'd love to hear from you - and see you too!
As part of your application, you'll be asked to record a short voice response so we can get a sense of your personality and communication style. If you move through to the next stage, you'll also be invited to complete a brief video assessment - another great way for you to bring your customer service passion to life.
Me pēhea te tono | How to apply?
Click "Apply Now" to register your interest. By doing this, you will become part of our talent pipeline and will be the first to hear about new customer specialist positions in Auckland when they become available.
Whether you're based in Central, West, East, South, or North Auckland - you only need to apply once to be considered for multiple opportunities! ASB has Contact Centre and Advice Centre locations across Aotearoa so please ensure your desired location and work-type are accurately reflected. You may not hear from us straight away if your desired location and work-type don't have immediate positions available, but we will be in touch to give you an update as soon as we can.
Important Things To Note
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance.
You can withdraw your interest at any time through the ASB Careers portal.
We are only able to accept interest from those currently eligible to work in New Zealand.
Job details
Reference #
MC160290
Posted on
15 Apr 2026
Location(s)
Albany, Albany, Auckland Hospital, Botany Downs, Central Auckland, Auckland Queen St, Birkenhead, Blockhouse Bay, Botany Junction, Browns Bay, Dominion Road, 125 Queen Street - Auckland, Constellation Drive, East Auckland, Ellerslie, Henderson, Devonport, Federal St, Manukau, Glenfield, Greenlane, Lincoln Road, LynnMall Branch - New Lynn, North Harbour, Sylvia Park, Highland Park, Mt Albert, Mt Eden, Howick, Milford, NorthWest, Lunn Ave, North Wharf, Northcote, West Auckland, Orewa, Parnell, St Lukes, Newmarket (Broadway), Ponsonby, Silverdale, Stoddard Road, Ormiston, Roskill, Smales Farm, Royal Oak, Takapuna, Wairau Park, Remuera, University Branch, WestCity Branch - Henderson, Whangaparaoa, St Heliers, Waiheke, Sylvia Park, Wyndham, Ti Rakau Drive
Expertise
Customer Service / Sales
Work type(s)
Fixed Term, Full Time, Part Time
Application closes on 03 Aug 2026 23:59
💡 Quick Summary
Seeking a career-building opportunity? The Customer Specialist Expression of Interest - Apply Now! - Auckland position is now open for candidates interested in the Bank Jobs sector. This role in Albany offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.