Customer Success Associate

💰 ₹50,400 - ₹80,640 (Est.) 📍 Mumbai 🕐 5 days ago

Job Description

Job details
No matching job preferences
Salary
₹2,56,625 - ₹4,00,000 a year
Job type
Full-time
Shift and schedule
Monday to Friday
Benefits & Perks
Work from home, Health insurance
Qualifications
English (Required)

Customer service (Preferred)

Benefits
Pulled from the full job description
Health insurance
Work from home
Full Job Description
Oytra is India's Leading Art Supplies Brand. We process about 600-700 online orders per Day from Amazon/Own Website.

Monday to Friday in Office. Only Saturday will be Work from Home.

Few of your Job Roles –

1. Take all incoming calls. Make notes against each call and guide the customers/suppliers.
2. Reply to all Whatsapp/Email/Website Messages
3. Solve Customer Problems related to Deliveries/Product Issues etc.
4. Call Delivered orders for feedback on delivery and product quality
5. Call & convert abondoned checkouts
6. Call for Feedbacks
7. Any other calling related tasks
8. Managing Shiprocket
+. Being a Startup, you shall have to work on general day-to-day tasks as directed apart from above. Role is not limited as we are startup

Job Type: Full-time

Salary: ₹256,625.34 - ₹400,000.00 per year

Benefits:

Health insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service (Preferred)
Language:

English (Required)
Willingness to travel:

100% (Required)
Expected Start Date: 05/06/2026

Hiring Insights
Hiring 1 candidate for this role

Job activity
Posted 1 day ago

💡 Quick Summary

Seeking a career-building opportunity? The Customer Success Associate position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.

Sponsored

Job Details

Company Name: Oytra

Frequently Asked Questions

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The expected salary for Customer Success Associate in Mumbai is ₹50,400 - ₹80,640 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Customer Success Associate is an on-site position based in Mumbai. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Customer Success Associate. Previous experience in MIS Executive is a plus. Freshers may also apply depending on the employer's requirements.
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