Job Description
Job title: Customer Success Executive / Sr. Customer Success Executive
Department: Sales
Job Location: Ahmedabad (Onsite)
Remuneration: Negotiable
Employment type: Full-time
Roles / Responsibilities:
• Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers.
• Develop a comprehensive understanding of typical business and challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
• Plan approaches and pitches with pre-sales and marketing teams for upselling and cross-selling.
• Work with sales head to develop proposals that speak to the client's needs, concerns, and objectives.
• Track and manage multiple projects and tasks Report project status with client and management and support current clients in using company products/services properly.
• Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts.
• Responsible for the retention of revenue accounts and consistent high touch account management with current client base.
• Work cross-functionally with other departments and contribute towards product feedback and roadmap.
Experience:
● 1-2 years in IT Product or IT services will be essential. Knowledge of CRM Software will be added advantage
Skills:
• Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
• Strong organization and presentation skills.
• Develops Healthy Customer Relationship
• A propensity for relationship building.
• Industry knowledge
• Leadership skills—customer success managers often take on leadership roles for the customer success team.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills
Department: Sales
Job Location: Ahmedabad (Onsite)
Remuneration: Negotiable
Employment type: Full-time
Roles / Responsibilities:
• Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers.
• Develop a comprehensive understanding of typical business and challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
• Plan approaches and pitches with pre-sales and marketing teams for upselling and cross-selling.
• Work with sales head to develop proposals that speak to the client's needs, concerns, and objectives.
• Track and manage multiple projects and tasks Report project status with client and management and support current clients in using company products/services properly.
• Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts.
• Responsible for the retention of revenue accounts and consistent high touch account management with current client base.
• Work cross-functionally with other departments and contribute towards product feedback and roadmap.
Experience:
● 1-2 years in IT Product or IT services will be essential. Knowledge of CRM Software will be added advantage
Skills:
• Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
• Strong organization and presentation skills.
• Develops Healthy Customer Relationship
• A propensity for relationship building.
• Industry knowledge
• Leadership skills—customer success managers often take on leadership roles for the customer success team.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Executive position is now open for candidates interested in the MIS Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.