Job Description
Customer Experience Associate
KRA :
1. Handling Inbound Support tickets and solving the queries to the User’s satisfaction
2. Handling Inbound Support Chats and solving the queries to the User’s satisfaction
3. Reporting bugs/issues flagged by the Users to the Product team
4. Following defined SLAs for Customer Support
KPI :
1. Avg. First Response time on support tickets
2. Avg resolution time
3. Rating provided by the Users
4. High Customer Satisfaction Score
5. High NPS Score
Any Specific skill requirement (If Any) :
Good Communication skills
Video creation skills, good to have.
Knowledge of Excel, Support tools like Freshdesk etc good to have
Why GoComet?
GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.
We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, ****** orientations, gender identities, and abilities.
We are hiring for multiple positions.
For any queries, feel free to write to careers@gocomet.com
Know more about us: www.gocomet.com
https://www.youtube.com/watch?v=YxGt+ZCkaA8
https://youtu.be/jv+cAsgenSE
https://www.youtube.com/watch?v=Er0dHqxaaXc
https://youtu.be/0ql1eCVhiWA
Job Types: Full-time, Permanent, Fresher
Pay: ₹400,000.00 - ₹550,000.00 per year
Benefits:
Health insurance
Schedule:
US shift
Supplemental pay types:
Yearly bonus
Application Question(s):
What is your Total experience
What is your current CTC
What is your expected CTC
What is your notice period
Do you have experience in SAAS Products
Are you conformable to work in US Shift
Are you ready to relocate to Mumbai
Do you have experience in Chat process
Work Location: In person
KRA :
1. Handling Inbound Support tickets and solving the queries to the User’s satisfaction
2. Handling Inbound Support Chats and solving the queries to the User’s satisfaction
3. Reporting bugs/issues flagged by the Users to the Product team
4. Following defined SLAs for Customer Support
KPI :
1. Avg. First Response time on support tickets
2. Avg resolution time
3. Rating provided by the Users
4. High Customer Satisfaction Score
5. High NPS Score
Any Specific skill requirement (If Any) :
Good Communication skills
Video creation skills, good to have.
Knowledge of Excel, Support tools like Freshdesk etc good to have
Why GoComet?
GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.
We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, ****** orientations, gender identities, and abilities.
We are hiring for multiple positions.
For any queries, feel free to write to careers@gocomet.com
Know more about us: www.gocomet.com
https://www.youtube.com/watch?v=YxGt+ZCkaA8
https://youtu.be/jv+cAsgenSE
https://www.youtube.com/watch?v=Er0dHqxaaXc
https://youtu.be/0ql1eCVhiWA
Job Types: Full-time, Permanent, Fresher
Pay: ₹400,000.00 - ₹550,000.00 per year
Benefits:
Health insurance
Schedule:
US shift
Supplemental pay types:
Yearly bonus
Application Question(s):
What is your Total experience
What is your current CTC
What is your expected CTC
What is your notice period
Do you have experience in SAAS Products
Are you conformable to work in US Shift
Are you ready to relocate to Mumbai
Do you have experience in Chat process
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
