Job Description
At MeetRecord, we are reimagining the revenue tech stack around customer conversations.
MeetRecord's revenue intelligence platform helps businesses gain in-depth visibility into customer conversations to automate coaching and accelerate deal flow. Revenue leaders can analyze root causes, track market intelligence, and devise a blueprint to close deals faster.
Over the last two years, MeetRecord has grown at a top-percentile pace, with 80% of its customers in the US market. MeetRecord is backed by SWC Global, Powerhouse Ventures, All in Capital, and GSF, which have backed successful SaaS companies like Whatfix and Slintel at an early stage.
About the Role
As our Customer Success Lead, you'll be the voice of our customers inside the company and the face of our company to our customers. You'll own the entire post-sales customer journey—from onboarding to adoption to retention and advocacy. You’ll work closely with product, sales, and support teams to ensure customers are achieving their desired outcomes and growing with us.
Key Responsibilities
• Lead the customer onboarding process, ensuring a smooth and delightful experience from Day 1
• Develop and execute success plans for key accounts, identifying opportunities for product adoption and growth
• Proactively monitor customer health and usage patterns to anticipate issues and drive engagement
• Act as the primary point of contact for escalations, working cross-functionally to resolve issues quickly
• Partner with Sales and Marketing to identify upsell opportunities and gather customer testimonials
• Build and maintain strong relationships with decision-makers and champions at customer organizations
• Create customer success playbooks, help center resources, and feedback loops to improve our offering
• Track and report on key customer success metrics (e.g., NPS, churn, expansion, adoption rates)
Requirements
• 3+ years of experience in Customer Success, preferably in a SaaS or B2B tech company. Overall 5+ yr experience
• Exceptional communication, relationship-building, and problem-solving skills
• Proactive, highly organized, and self-motivated with a bias toward action
• Familiarity with tools like Salesforce, Google Workspace, Amplitude, or similar platforms
• Strong analytical mindset and comfort working with data to drive decisions
• Experience managing mid to enterprise-level customers is a plus
• Availability to work EST hours is required
Nice to Have
• Previous experience in an early-stage startup environment
• Exposure to customer onboarding frameworks or customer education initiatives
• Technical background or familiarity with APIs/integrations
Work Timing
Please be aware that most of your customers are American/European companies. So you are expected to work during US hours i.e. 4 PM to 2:30 AM IST (approx)
Work Location
We require you to work from the office 5 days a week. Our office is in Marathalli, Bangalore.
Why Join Us?
• Be part of a mission-driven team building something meaningful from the ground up
• High ownership and real influence on product, process, and strategy
• Flexible work environment with a global team
• Opportunities for growth as we scale
MeetRecord's revenue intelligence platform helps businesses gain in-depth visibility into customer conversations to automate coaching and accelerate deal flow. Revenue leaders can analyze root causes, track market intelligence, and devise a blueprint to close deals faster.
Over the last two years, MeetRecord has grown at a top-percentile pace, with 80% of its customers in the US market. MeetRecord is backed by SWC Global, Powerhouse Ventures, All in Capital, and GSF, which have backed successful SaaS companies like Whatfix and Slintel at an early stage.
About the Role
As our Customer Success Lead, you'll be the voice of our customers inside the company and the face of our company to our customers. You'll own the entire post-sales customer journey—from onboarding to adoption to retention and advocacy. You’ll work closely with product, sales, and support teams to ensure customers are achieving their desired outcomes and growing with us.
Key Responsibilities
• Lead the customer onboarding process, ensuring a smooth and delightful experience from Day 1
• Develop and execute success plans for key accounts, identifying opportunities for product adoption and growth
• Proactively monitor customer health and usage patterns to anticipate issues and drive engagement
• Act as the primary point of contact for escalations, working cross-functionally to resolve issues quickly
• Partner with Sales and Marketing to identify upsell opportunities and gather customer testimonials
• Build and maintain strong relationships with decision-makers and champions at customer organizations
• Create customer success playbooks, help center resources, and feedback loops to improve our offering
• Track and report on key customer success metrics (e.g., NPS, churn, expansion, adoption rates)
Requirements
• 3+ years of experience in Customer Success, preferably in a SaaS or B2B tech company. Overall 5+ yr experience
• Exceptional communication, relationship-building, and problem-solving skills
• Proactive, highly organized, and self-motivated with a bias toward action
• Familiarity with tools like Salesforce, Google Workspace, Amplitude, or similar platforms
• Strong analytical mindset and comfort working with data to drive decisions
• Experience managing mid to enterprise-level customers is a plus
• Availability to work EST hours is required
Nice to Have
• Previous experience in an early-stage startup environment
• Exposure to customer onboarding frameworks or customer education initiatives
• Technical background or familiarity with APIs/integrations
Work Timing
Please be aware that most of your customers are American/European companies. So you are expected to work during US hours i.e. 4 PM to 2:30 AM IST (approx)
Work Location
We require you to work from the office 5 days a week. Our office is in Marathalli, Bangalore.
Why Join Us?
• Be part of a mission-driven team building something meaningful from the ground up
• High ownership and real influence on product, process, and strategy
• Flexible work environment with a global team
• Opportunities for growth as we scale
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Lead position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
