Customer Success Manager
Full job description
First Things First - What We Can Offer You
Leave to foster personal connections, health & overall well-being
Emloyee Assistance Program
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Delicious, free, chef-prepared lunch daily on site
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
A range of other fantastic benefits!
Check out our website for more about working at Simpro Group
https://www.simprogroup.com/uk/company/careers#positions
The Job
At Simpro, we don’t just offer software - we empower businesses to run better. As a Customer Success Manager for our Growth Clients, you’ll be the key connection between Simpro and the businesses that rely on us every day. Your mission? Build trusted relationships, drive product adoption, and help our customers unlock real value from their investment - ensuring they stick, succeed, and scale with us.
What You’ll Do
Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
What You’ll Bring
Experience in a customer-facing role - ideally in Customer Success, Account Management, or Implementation within a SaaS or technology-driven environment.
A customer-first mindset with a passion for helping businesses succeed.
Confidence working cross-functionally to solve problems and drive impact.
Strong relationship-building skills - you're able to connect with stakeholders from frontline users to senior decision-makers.
A natural curiosity for technology and a talent for making the complex feel simple.
Previous experience with business process software or service-oriented platforms (a bonus, but not essential).
Excellent communication, troubleshooting, and problem-solving abilities.
Resilience, adaptability, and a team-first attitude - you thrive in fast-moving, collaborative environments.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit
simprogroup.com/au/company/careers
to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
Please note, no agencies will be accepted in the recruitment of this role.
Welcome
Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us
Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at
simprogroup.com
,
aroflo.com
,
bigchange.com
and
clockshark.com
.