Job Description
Customer Success Manager for Clinical Solutions
Are you excited about improving customer satisfaction and bringing operational support skills to a dynamic role? Do you thrive in collaborative environments where your innovative ideas are encouraged?
About the Role
As a Customer Success Manager for Clinical Solutions, you will serve as the primary contact for customers after their purchase, with a focus on ensuring their happiness, retention, and growth within Elsevier's offerings. Your goal is to lead post-implementation initiatives, helping customers reach their strategic goals and derive long-term value from our solutions.
This position requires a solid background in healthcare, a familiarity with SaaS platforms, and exceptional customer relationship management skills. You'll collaborate with various internal teams to fully understand customer needs, deliver meaningful value, and enhance the customer journey from onboarding to renewal.
About the Team
The Customer Performance Team plays a vital role within Elsevier's Customer Success organization for Clinical Solutions. Our team partners closely with healthcare organizations to maximize the advantages of our products, delivering expert support and tailored guidance to empower our customers and foster lasting relationships.
Responsibilities
• Build and maintain strong, trusted relationships with customers to secure their ongoing success.
• Act as the key post-sales contact, guiding customers through onboarding, initial adoption, and growth.
• Collaborate effectively with cross-functional teams to meet customer needs.
• Demonstrate product value by aligning our solutions with customer objectives and showcasing successful outcomes.
• Identify opportunities for account growth and assist with renewal strategies.
• Provide valuable insights to internal teams to inform product and content enhancements.
• Monitor account activity to identify potential risks or needs and implement proactive engagement strategies.
• Participate in discussions with customers and internal leaders as necessary.
• Contribute to team knowledge sharing, onboarding processes, and operational improvements.
Qualifications
• Degree in Nursing, Health Administration, Informatics, or a related field preferred.
• 1-3 years of experience in a SaaS or healthcare environment preferred.
• Basic understanding of subscription-based business models and customer lifecycles.
• Experience in customer engagement and relationship management.
• Proficient with CRM systems, Microsoft Office Suite, and other customer-focused tools.
• Familiarity with digital health solutions or similar enterprise technologies; experience in publishing is a plus.
• Able to analyze data to identify trends and formulate customer success strategies.
• Strong in-person facilitation, presentation, and influence skills.
• Fluent in English; knowledge of Arabic, Spanish, or Portuguese is a plus.
• Excellent organizational skills and problem-solving abilities.
• Willingness to travel to client sites as needed.
Compensation: National base pay range is $59,200 - $98,600, with geographic differentials applicable in some areas. Specific ranges for New Jersey are between $66,836 - $106,764, and for Ohio, $56,200 - $93,700.
Your well-being is our priority, and we strive to support your successful career journey. Benefits vary by location and will be detailed upon application.
We are dedicated to a fair hiring process, and if you require accommodations during the application, please let us know.
Important Note: Be cautious of recruitment scams requesting money or personal details. We will never ask applicants for any payment.
We are an equal opportunity employer, committed to considering all qualified applicants regardless of race, color, creed, religion, sex, national origin, disability status, protected veteran status, age, marital status, ****** orientation, gender identity, genetic information, or any other characteristic protected by law.
RELX is a global leader in information-based analytics, dedicated to helping professionals make informed decisions and improve outcomes. Our mission is to make a positive societal impact through innovation in products that empower professionals across various fields.
Are you excited about improving customer satisfaction and bringing operational support skills to a dynamic role? Do you thrive in collaborative environments where your innovative ideas are encouraged?
About the Role
As a Customer Success Manager for Clinical Solutions, you will serve as the primary contact for customers after their purchase, with a focus on ensuring their happiness, retention, and growth within Elsevier's offerings. Your goal is to lead post-implementation initiatives, helping customers reach their strategic goals and derive long-term value from our solutions.
This position requires a solid background in healthcare, a familiarity with SaaS platforms, and exceptional customer relationship management skills. You'll collaborate with various internal teams to fully understand customer needs, deliver meaningful value, and enhance the customer journey from onboarding to renewal.
About the Team
The Customer Performance Team plays a vital role within Elsevier's Customer Success organization for Clinical Solutions. Our team partners closely with healthcare organizations to maximize the advantages of our products, delivering expert support and tailored guidance to empower our customers and foster lasting relationships.
Responsibilities
• Build and maintain strong, trusted relationships with customers to secure their ongoing success.
• Act as the key post-sales contact, guiding customers through onboarding, initial adoption, and growth.
• Collaborate effectively with cross-functional teams to meet customer needs.
• Demonstrate product value by aligning our solutions with customer objectives and showcasing successful outcomes.
• Identify opportunities for account growth and assist with renewal strategies.
• Provide valuable insights to internal teams to inform product and content enhancements.
• Monitor account activity to identify potential risks or needs and implement proactive engagement strategies.
• Participate in discussions with customers and internal leaders as necessary.
• Contribute to team knowledge sharing, onboarding processes, and operational improvements.
Qualifications
• Degree in Nursing, Health Administration, Informatics, or a related field preferred.
• 1-3 years of experience in a SaaS or healthcare environment preferred.
• Basic understanding of subscription-based business models and customer lifecycles.
• Experience in customer engagement and relationship management.
• Proficient with CRM systems, Microsoft Office Suite, and other customer-focused tools.
• Familiarity with digital health solutions or similar enterprise technologies; experience in publishing is a plus.
• Able to analyze data to identify trends and formulate customer success strategies.
• Strong in-person facilitation, presentation, and influence skills.
• Fluent in English; knowledge of Arabic, Spanish, or Portuguese is a plus.
• Excellent organizational skills and problem-solving abilities.
• Willingness to travel to client sites as needed.
Compensation: National base pay range is $59,200 - $98,600, with geographic differentials applicable in some areas. Specific ranges for New Jersey are between $66,836 - $106,764, and for Ohio, $56,200 - $93,700.
Your well-being is our priority, and we strive to support your successful career journey. Benefits vary by location and will be detailed upon application.
We are dedicated to a fair hiring process, and if you require accommodations during the application, please let us know.
Important Note: Be cautious of recruitment scams requesting money or personal details. We will never ask applicants for any payment.
We are an equal opportunity employer, committed to considering all qualified applicants regardless of race, color, creed, religion, sex, national origin, disability status, protected veteran status, age, marital status, ****** orientation, gender identity, genetic information, or any other characteristic protected by law.
RELX is a global leader in information-based analytics, dedicated to helping professionals make informed decisions and improve outcomes. Our mission is to make a positive societal impact through innovation in products that empower professionals across various fields.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Manager for Clinical Solutions position is now open for candidates interested in the Remote Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.