Job Description
Full job description
The Mission Trust Mailbox is looking for a systems-oriented Customer Success Operations Manager to join our Level 12 George Street headquarters. As we scale our enterprise security and mail-management solutions across the APAC region, we need an operations lead who can build the engine behind our Success team. This role is about more than just managing a team; it’s about designing the data-driven workflows, health-scoring models, and automated touchpoints that ensure our high-value clients stay engaged and secure.
You will own the "Success Stack," optimizing our CRM integrations (Salesforce/Gainsight) and creating the reporting frameworks that give our leadership team a clear view of account health and renewal risk. You’ll be tasked with identifying bottlenecks in the customer journey and deploying operational fixes that allow our CSMs to spend less time on admin and more time on strategy.
The Profile We are looking for a heavy hitter who has lived and breathed CS Ops for at least 6+ years. You should be able to demonstrate:
Infrastructure Expertise: Deep experience in configuring and managing CS platforms and integrating them with complex CRM environments.
Analytical Rigor: The ability to turn raw usage data into actionable "Early Warning Systems" for churn.
Leadership: Experience managing a cross-functional operations team within a SaaS or FinTech environment.
Mandatory Screening Requirements To ensure we are speaking with the right candidates, please include responses to the following in your initial application:
Tooling Stack: Which CS-specific platforms (e.g., ChurnZero, Totango, Gainsight) have you implemented or managed at an admin level?
Strategy: Briefly outline a specific operational change you implemented that directly led to an increase in Net Revenue Retention (NRR).
Portfolio: If possible, please attach a sanitized example of a Customer Health Dashboard or a Lifecycle Map you have designed.
Remuneration This is a senior-level, full-time role offering a base salary of $140,000 per annum + Super.
Job Type: Permanent
Pay: $140,000.00 per year
Benefits:
Employee mentoring program
Employee stock purchase plan
Profit sharing
Work from home
Work Location: In person
The Mission Trust Mailbox is looking for a systems-oriented Customer Success Operations Manager to join our Level 12 George Street headquarters. As we scale our enterprise security and mail-management solutions across the APAC region, we need an operations lead who can build the engine behind our Success team. This role is about more than just managing a team; it’s about designing the data-driven workflows, health-scoring models, and automated touchpoints that ensure our high-value clients stay engaged and secure.
You will own the "Success Stack," optimizing our CRM integrations (Salesforce/Gainsight) and creating the reporting frameworks that give our leadership team a clear view of account health and renewal risk. You’ll be tasked with identifying bottlenecks in the customer journey and deploying operational fixes that allow our CSMs to spend less time on admin and more time on strategy.
The Profile We are looking for a heavy hitter who has lived and breathed CS Ops for at least 6+ years. You should be able to demonstrate:
Infrastructure Expertise: Deep experience in configuring and managing CS platforms and integrating them with complex CRM environments.
Analytical Rigor: The ability to turn raw usage data into actionable "Early Warning Systems" for churn.
Leadership: Experience managing a cross-functional operations team within a SaaS or FinTech environment.
Mandatory Screening Requirements To ensure we are speaking with the right candidates, please include responses to the following in your initial application:
Tooling Stack: Which CS-specific platforms (e.g., ChurnZero, Totango, Gainsight) have you implemented or managed at an admin level?
Strategy: Briefly outline a specific operational change you implemented that directly led to an increase in Net Revenue Retention (NRR).
Portfolio: If possible, please attach a sanitized example of a Customer Health Dashboard or a Lifecycle Map you have designed.
Remuneration This is a senior-level, full-time role offering a base salary of $140,000 per annum + Super.
Job Type: Permanent
Pay: $140,000.00 per year
Benefits:
Employee mentoring program
Employee stock purchase plan
Profit sharing
Work from home
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Operations Manager position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.