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Curriculum Specialist
Often responds within 3 days
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Parental leave
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CoStar Group
Customer Success Specialist
Job Description
Digital / Saas Solutions for Real Estate agency clients.
Deliver product demos / training for clients pre and post onboarding.
Hybrid working, team-based commission and multiple career pathways.
Company Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
About Domain:
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
About the Role
As a Customer Success Specialist and reporting to an experienced Customer Success Leader, you will develop deep product mastery to become the primary specialist for our flagship platforms: the market-leading Real Time Agent and our bespoke real estate proposal tool, Engage. Maintaining pre and post-sale relationships, you will provide in-person and virtual product training to our Real Estate Agency customers to ensure the products are well integrated, and help to ensure that product roadmap features are aligned to customer needs and desires.
Sitting within a close-knit and long-standing team, this is a unique opportunity to work on exciting and ever-changing products in an environment of dynamic online collaboration that welcomes new ideas.
With such wide-reaching platforms, you will have wide visibility and career opportunities across the Domain ecosystem.
Why Join Us:
We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There’s so many perks! Here’s some of the favourites…
Work from home flexibility - 3 days in the office per week.
Up to 20 weeks paid parental leave for primary carers.
Wellbeing Leave.
Novated leasing through Autopia.
Leadership development programs, LinkedIn Learning and more.
Regular social events including our famous Innovation Days and annual BBQ!
In a typical day you can expect to:
Provide product training to explain functionality and ensure that solutions are well-integrated into our client’s businesses.
Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands.
Onboard new branches within our client businesses and ensure smooth integrations.
Conduct webinars, plan and deliver roll-outs of product updates to explain new features.
Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems.
Assist with retention of valuable customers at the renewal stage, and collaborate with the Solutions Leaders and wider sales teams to service customers at scale.
Anaylse data to identify risks and opportunities for sales.
Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs.
Our Ideal Person:
ESSENTIALS:
Proven experience within the Real Estate industry or the SaaS sector.
Excellent customer service and relationship building skills
Proven ability to embed products and services at customer level
Strong written and verbal communication skills
Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment.
Demonstrate business and commercial acumen and financial awareness
Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs
Tech-savvy with accurate administrative skills
NICE TO HAVES:
Experience with Real Estate software specifically.
What’s Next?
We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.
Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.
Equity, Diversity & Inclusion
Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, ****** orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at [email protected] or leave a message on 1300XXXXXX and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Curriculum Specialist
Often responds within 3 days
ClickView
Sydney NSW 2000
Parental leave
Employee assistance program
Paid volunteer leave
Free snacks
Application Support Specialist, Technical Support
RELEX Solutions
Australia Plains SA
Visited 5 days ago
Transactional Services Officer
Capricorn Society Limited
Sydney NSW
Parental leave
Gym membership
Employee rewards program
Wellness program
View similar jobs with this employer
Talent Partner
Fetch Pet
Sydney NSW
Pet insurance
Parental leave
Annual leave
Health Product and Partnership Lead
Heart Foundation
Australia
Parental leave
Salary packaging
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au
Sydney NSW
Systems Administrator
QIMR Berghofer Medical Research Institute
Herston QLD
Parental leave
Salary packaging
Engineering Manager (Australia)
Omnidian
Remote
Annual leave
Opportunities for advancement
Admin Business Partner
BlackRock Investments
Sydney NSW
Claims (Protect) Technical Consultant
Aware Super
Sydney NSW
Gym membership
Work from home
Talent Acquisition Partner
Solve by Talent
Sydney NSW
Opportunities for promotion
Work from home
Support Coordinator – Contractor Opportunities
CoAbility
Canberra ACT
Investment Analyst - Total Portfolio
Aware Super
Australia
Project Executive
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
View similar jobs with this employer
Safety & Wellbeing Advisor
Bayside City Council
Sandringham VIC
Parental leave
Gym membership
Work from home
On-site parking
Sport Development Coordinator
Surf Life Saving Australia
Brisbane QLD
Salary packaging
Work from home
FP&A Manager - Professional Services & Advice
Findex
Australia
Work from home
Trust Associate, Native Title
Perpetual Limited
Perth WA
Work from home
Hardship & Collections Officer
Thinktank
Sydney NSW
Client Services Specialist
Lander & Rogers
Melbourne VIC
Work from home
Wellness allowance
Technical Support Analyst
Advanced Solutions International
Melbourne VIC
Employee assistance program
Credit Controller
Lander & Rogers
Sydney NSW
Annual leave
Work from home
Wellness allowance
View similar jobs with this employer
Portfolio Analyst - Claims
Royal Automobile Club of WA
West Perth WA 6005
Insurance services
Work from home
Customer Success Specialist
CoStar Group
Sydney NSW
Parental leave
Work from home
After Hours Crisis Care Practitioner
The ****** Assault & Family Violence Centre
Geelong VIC
Parental leave
Annual leave
Employee assistance program
Salary packaging
People also searched:
Employers: Post a Job
CoStar Group
Customer Success Specialist
Job Description
Digital / Saas Solutions for Real Estate agency clients.
Deliver product demos / training for clients pre and post onboarding.
Hybrid working, team-based commission and multiple career pathways.
Company Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
About Domain:
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
About the Role
As a Customer Success Specialist and reporting to an experienced Customer Success Leader, you will develop deep product mastery to become the primary specialist for our flagship platforms: the market-leading Real Time Agent and our bespoke real estate proposal tool, Engage. Maintaining pre and post-sale relationships, you will provide in-person and virtual product training to our Real Estate Agency customers to ensure the products are well integrated, and help to ensure that product roadmap features are aligned to customer needs and desires.
Sitting within a close-knit and long-standing team, this is a unique opportunity to work on exciting and ever-changing products in an environment of dynamic online collaboration that welcomes new ideas.
With such wide-reaching platforms, you will have wide visibility and career opportunities across the Domain ecosystem.
Why Join Us:
We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There’s so many perks! Here’s some of the favourites…
Work from home flexibility - 3 days in the office per week.
Up to 20 weeks paid parental leave for primary carers.
Wellbeing Leave.
Novated leasing through Autopia.
Leadership development programs, LinkedIn Learning and more.
Regular social events including our famous Innovation Days and annual BBQ!
In a typical day you can expect to:
Provide product training to explain functionality and ensure that solutions are well-integrated into our client’s businesses.
Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands.
Onboard new branches within our client businesses and ensure smooth integrations.
Conduct webinars, plan and deliver roll-outs of product updates to explain new features.
Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems.
Assist with retention of valuable customers at the renewal stage, and collaborate with the Solutions Leaders and wider sales teams to service customers at scale.
Anaylse data to identify risks and opportunities for sales.
Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs.
Our Ideal Person:
ESSENTIALS:
Proven experience within the Real Estate industry or the SaaS sector.
Excellent customer service and relationship building skills
Proven ability to embed products and services at customer level
Strong written and verbal communication skills
Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment.
Demonstrate business and commercial acumen and financial awareness
Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs
Tech-savvy with accurate administrative skills
NICE TO HAVES:
Experience with Real Estate software specifically.
What’s Next?
We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.
Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.
Equity, Diversity & Inclusion
Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, ****** orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at [email protected] or leave a message on 1300XXXXXX and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
