Job Description
Why Tyro?
At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You.
Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
Step inside life at Tyro
here
.
The Customer Success team is a huge part of Tyro’s growth and success and responsible for managing a portfolio of business customers across a range of industries. We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.
Reporting to the Manager – Customer Success, you will be a vital member of the Customer Success team. Your key responsibility will be to grow your existing portfolio of medium and above business customers, ensure customer satisfaction is met which then leads to the retention of these important customers.
What you'll do:
Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn
Action various triggers for retention and product purposes in a timely manner
Imbed Robust Operational Rhythm with the setup of regular meetings and quarterly business reviews
Lead negotiations and manage analysis on rates comparisons to retain your merchant base
Generate referrals for new business by fostering strong relationships with existing customers
Seek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account Management
Proactively look for opportunities for Tyro banking and eComm products within a portfolio
Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
What you'll bring:
Account Management in Payments, POS or Saas: Proven experience managing a portfolio of business customers, ideally in the payments, POS, or SaaS industries, with a track record of reducing churn and driving retention would be advantageous.
Customer Retention & Relationship Management: Demonstrated ability to identify and act on retention triggers, resolve customer pain points, and maintain strong, proactive customer relationships through regular engagement (e.g., QBRs, strategy sessions).
Negotiation and Commercial Acumen:Strong negotiation skills with experience in rate review and comparison to retain or upsell existing clients—especially in competitive markets like merchant services or payment solutions.
Upselling and Cross-Selling: Experience identifying and capitalising on opportunities to expand product adoption (e.g., banking, eCommerce solutions) within an existing portfolio, with a consultative sales approach.
Referral and Lead Generation: Ability to generate referrals and warm leads from an existing client base, ideally within financial services, technology, or hospitality sectors using POS or SaaS solutions.
Industry Knowledge in Payments & Fintech: A strong understanding of the payments ecosystem (e.g., EFTPOS, eComm, payment gateways) or SaaS platforms, and familiarity with customer expectations in these sectors.
What’s in it for you?
We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.
You’ll also receive:
A mix of in-office and remote working
Learning and career development opportunities
16 weeks paid primary carers leave
12 weeks paid secondary carers leave
Annual team-based volunteer day
Birthday Leave
Power Up Day (Additional day of leave)
Weekly team social events, snacks, craft beer and wine, ping pong and video games
Taco Tuesdays
Mental health and wellness initiatives
Novated leasing
Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
Still with us?
If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.
#LI-Hybrid
At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You.
Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
Step inside life at Tyro
here
.
The Customer Success team is a huge part of Tyro’s growth and success and responsible for managing a portfolio of business customers across a range of industries. We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.
Reporting to the Manager – Customer Success, you will be a vital member of the Customer Success team. Your key responsibility will be to grow your existing portfolio of medium and above business customers, ensure customer satisfaction is met which then leads to the retention of these important customers.
What you'll do:
Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn
Action various triggers for retention and product purposes in a timely manner
Imbed Robust Operational Rhythm with the setup of regular meetings and quarterly business reviews
Lead negotiations and manage analysis on rates comparisons to retain your merchant base
Generate referrals for new business by fostering strong relationships with existing customers
Seek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account Management
Proactively look for opportunities for Tyro banking and eComm products within a portfolio
Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
What you'll bring:
Account Management in Payments, POS or Saas: Proven experience managing a portfolio of business customers, ideally in the payments, POS, or SaaS industries, with a track record of reducing churn and driving retention would be advantageous.
Customer Retention & Relationship Management: Demonstrated ability to identify and act on retention triggers, resolve customer pain points, and maintain strong, proactive customer relationships through regular engagement (e.g., QBRs, strategy sessions).
Negotiation and Commercial Acumen:Strong negotiation skills with experience in rate review and comparison to retain or upsell existing clients—especially in competitive markets like merchant services or payment solutions.
Upselling and Cross-Selling: Experience identifying and capitalising on opportunities to expand product adoption (e.g., banking, eCommerce solutions) within an existing portfolio, with a consultative sales approach.
Referral and Lead Generation: Ability to generate referrals and warm leads from an existing client base, ideally within financial services, technology, or hospitality sectors using POS or SaaS solutions.
Industry Knowledge in Payments & Fintech: A strong understanding of the payments ecosystem (e.g., EFTPOS, eComm, payment gateways) or SaaS platforms, and familiarity with customer expectations in these sectors.
What’s in it for you?
We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.
You’ll also receive:
A mix of in-office and remote working
Learning and career development opportunities
16 weeks paid primary carers leave
12 weeks paid secondary carers leave
Annual team-based volunteer day
Birthday Leave
Power Up Day (Additional day of leave)
Weekly team social events, snacks, craft beer and wine, ping pong and video games
Taco Tuesdays
Mental health and wellness initiatives
Novated leasing
Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
Still with us?
If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.
#LI-Hybrid
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Specialist position is now open for candidates interested in the Event Management Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
