Customer Success -Technical
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
Customer Success – Technical Support | Service Coordination + Admin + Project Support
About the role:
We are seeking a Customer Success – Technical Support team member to join our team in Western Australia. This is a hands-on, customer-focused role with lots of variety — from responding to service enquiries and scheduling technicians to supporting large dental equipment installations in collaboration with the Sales team.
You’ll be the central point of contact for customers and internal stakeholders alike, helping deliver smooth service operations and outstanding customer experiences.
Responsibilities:
Respond to incoming technical service calls and log cases in the CRM system
Coordinate technician schedules, including breakdowns and installations
Manage parts allocation, quotations, and service communications
Assist with preventive maintenance scheduling and loaner equipment requests
Liaise with the Sales and Service teams to help coordinate major projects
Monitor and manage the technical services email inbox
The administration and coordination of large equipment orders from point on initial order entry to customer installation and final invoice.
Requirements:
Previous experience in customer service, admin, or scheduling roles
Excellent communication skills and a professional phone manner
Ability to prioritise and manage multiple tasks
Proficiency with Microsoft Office and CRM tools
A proactive, solution-focused mindset
Experience in technical environments or healthcare support is a plus
About Dentsply Sirona
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over 130 years of innovation. Our global team is driven by a passion for high performance, continuous improvement, and a shared commitment to improving oral healthcare for all.
As part of the Dentsply Sirona team, you'll be empowered to:
Develop faster with access to top-tier learning and growth opportunities
Perform better in a culture that values excellence and collaboration
Shape the dental industry by contributing to cutting-edge innovation
Make a difference through work that truly impacts patients and professionals worldwide
Equal Opportunity Statement
Dentsply Sirona is committed to fostering an inclusive environment. We are proud to be an Equal Opportunity Employer and welcome applications from people of all backgrounds, experiences, and abilities.
Apply now to join a team that values innovation, customer focus, and teamwork!
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to www.dentsplysirona.com
Please note Dentsply Sirona operates a direct sourcing model so please no agency introductions.