1. Provide responses solutions via Chat, Email, Social Media for situations related to products , orders , delivery , returns , customizations , account , complains , etc.

2. Collaborate with support teams to identify, solve fast track customer issues/ complaints

3. Effectively communicate with customers to close issues/ complaints as per process timelines

4. Identity schedule follow-ups to close customer commitments/promises proactively

5. Be the voice of our customers, dive deep into process/product issues and suggest recommendations solutions to improve customer journey experience

Qualifications :

1. 6-10 years overall customer support experience

2. 3-5 years jewellery industry experience in customer service or sales

3. Graduation in any field

Skills Competencies :

1. Typing speed of 40-42 WPM ( words per minute )

2. Email writing etiquette

3. Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care

4. Ability to work independently as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change

5. Prioritizing tasks and time to ensure efficiency

6. Goal-driven, target orientated, able to step back and look at customer issues objectively and suggest ideas suggestions to improve experience processes

7. Professional demeanour and supportive of all internal teams and colleagues